• Report:  #1500582

Complaint Review: Best Buy -

Reported By:
Ana - Billerica, United States

Best Buy
United States
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Best Buy should close their doors if can’t handle delivery and installation of 4 kitchen appliances. In August we placed our appliance order in a store in MA. From the beginning this order was messed up, first they set up the delivery for the wrong address which we had that corrected even before we left the store. Since everyone knows appliances are all back order, we were set up to receive EVERYTHING on the same day beginning of September. We received emails confirming our appointment for that day, we took the day off to receive and have all appliances installed and old ones hauled away.

The day of the delivery, we only received one item when we were supposed to get all 4. Was on the phone with Best Buy the whole day between the store and regular customer service people. Nothing got resolved, the next 3 days on the phone with Best Buy every day and we only received 2 items but nothing installed. The next week we were promised the installation will happen and the last item would get delivered.

Now we are 4 weeks later and we still have our appliances in boxes without installation and missing a stove. DO NOT PURCHASE anything from Best Buy!!!!!! We will never step foot in a store ever again. We wasted so much time on the phone with them, on one of the days I was on the phone with them for 6 hrs! It’s crazy when you spend over $5000 to have these kind of issues. In the end Best Buy cost us money and time. Do not make the same mistake as us, take your business someplace else.

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