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  • Report:  #117420

Complaint Review: Beneficial Finance - Glendora California

Reported By:
- Ontario, California,
Submitted:
Updated:

Beneficial Finance
1854 East Route 66 Glendora, 91740 California, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I received a check in the mail from Beneficial Finance for $5000.28. It said if I cashed it I would be opening a loan for that amount. Fine, I did that. Then my first statment arrives and on the envelope it states "Make Your Payment Online" and it gives the url beneficial.com And it also says "A nominal fee may apply". I like to make all of my payments online so I logged on to their site and made a payment from my checking account online.

Nowhere on their website is there any mention of a fee for making an online payment, much less how much that fee will be. For me it was $7! This is only disclosed AFTER you make the payment. If you enter a payment amount of say $100 when they confirm the payment it says that your bank account will be chaged $107. They just sneak it in like that, not even mentioning that they are charging a fee. I believe that this practice is probably illegal. Consumers must be told the amount of the charge that they are authorizing before they authorize it. And they must have an opportunity to cancel the charge if it is anything other than what they authorized.

Anyway the moral of the story is DO NOT pay online if you have a loan from Beneficial. You could mail in your payment by Certified Priority Mail and it would cost only $6.15. Better yet just set up an online payment from your checking account through your own bank. Most banks will do this for free.

Chris

Ontario, California
U.S.A.


2 Updates & Rebuttals

Rose

Eureka,
Montana,
U.S.A.
Beneficial Finance ripoff Undisclosed Online Payment Fee is $7... It is disclosed!!

#2Consumer Comment

Thu, March 09, 2006

I have made MANY payment to beneficial over the last 5 years VIA there web sight. And each time I have been reminded of the 7$ fee BEFORE the payment is submitted in compleation. I would suggest you read things a bit more carefully.


Don

Connellsville,
Pennsylvania,
U.S.A.
Multi-billion dollar companies dont just do things that are illegal and hope not to get caught.

#3UPDATE Employee

Wed, May 25, 2005

Your $7 fee is not going to make or break their bottom line. There is a free service, provided by Beneficial, that will automatically debit your monthly payment (or amount of your choice), on a date of your choice, as frequently as you choose, from your bank account. Customers are encouraged to take advantage of this service, however, others pay online with a fee and then proceed to write complaints on websites about it.

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