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  • Report:  #67921

Complaint Review: Beneficial Finance - Elmhurst Illinois

Reported By:
- Markleville, Indiana,
Submitted:
Updated:

Beneficial Finance
P.O. Box 8633 Elmhurst, 60126 Illinois, U.S.A.
Phone:
800-609-4278
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I have been dealing with these people for over three months now and they have done nothing but pass paperwork from one desk to another and not helped me. It started when I lost my job and applied for a hardship on my mortgage with them. They told me that since I had a first and second mortgage both with them that they would be put together. We recieved the hardship on the second mortgage and nothing on the first.

A month later they started calling me and said that I owed the full amount on the first mortgage payment. I then talked to another representative and made a payment that put me in a bind and filled out all of the paperwork that was required and faxed it into the main office from one of their branches. I was to receive notification of the hardship. I received none and then was contacted to make another payment that I did not have the funds for and asked to resubmit my papers for a third time to a third person. I told them that this did not seem right for me to have to do this a third time. I asked them if I did come up with the money if they were going to do this again within a month. I was assured that they would not and that my papers would be submitted without the money. I submitted them once again.

I was then contacted today by a fourth person and they also called my wife at work. I returned their call and talked to a fifth person about my situation. I told them that it was not my fault that after all of these people that my papers did not get filed. They asked me to send them again today and to send them the money and they would keep it out of forclosure. I told them that after five people had contacted me that I had no faith in them doing their job. They told me that I had until five P.M. to come up with the money. I told them that they could do what they had to and that I would also.

I hope that no one ever goes to their offices again and that they are found to be negligent and have to make reparations again. These people need to be stopped.

Charles

Markleville, Indiana
U.S.A.


1 Updates & Rebuttals

Anne

Lusby,
Maryland,
U.S.A.
Benefical Strikes Again

#2Consumer Comment

Tue, October 07, 2003

This happened to my husband and I. Last October, my husband lost his job. We were able to manage the mortgage payments until March 2003 when we were contacted by a representative of Beneficial who stated that we were elgible for the hardship program. I paid the first payment on the hardship program that very evening via check by phone. Immediately, I started receiving harrassing phone calls from Beneficial. When I relayed that I was on the hardship program, I was told that it was not in the computer system and that I was being penalized. I received a letter from the Manager of the representative stating that in fact my hardship was not up until September of 2003. During the 6 months I was on the hardship I was continually harrassed, told that it was not in the computer system and that I was not on the hardship program, that I was in the hardship program but for only 3 months and that I was going to have my home taken from me. When does it ever end!!!!!

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