• Report:  #1526742

Complaint Review: Bekins Transport and Storage - Pottstown Pennsylvania

Reported By:
Jim O - Newtown Square, Pennsylvania, United States

Bekins Transport and Storage
201 Windsor Road Pottstown, 19464 Pennsylvania, United States
610-495-6200 ext 200
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Report Attachments
first settlement offer
original claim form
second settlement offer
claim form item listing

I am requesting your help in escalating a complaint against Bekins Transport and Storage, 201 Windsor Rd, Pottstown, PA 19464. Tel: (610) 495-6200 for fraudulent practices.

We hired Bekins based on reputation and referrals to move me locally. We purchased the optional $100,000 damaged goods insurance with a $250 deductible. They did SIGNIFICANT damage to our furniture and will not settle the amount needed to repair and replace damaged furniture. 

I provided details and pictures of the items, original purchase prices, replacement prices, etc., and they offered a ridiculously low settlement. I pressured Bekins Transport and Storage to get a report from a furniture repair/restoration company - which they did but they will not share the report. After the report, they increased the settlement to replace one item at the original purchase price, not the replacement price, and are denying the rest of the claim (second settlement offer) as they state the quality and the type of furniture are low-grade particle board - even after the report that they will not share - shows the items are expensive solid wood. I have provided make, models, manufacturers, original purchase prices, and replacement purchase prices all to no avail.

They are operating in bad faith, and not taking accountability or responsibility for the damages they caused. I purchased the optional insurance in good faith. I paid the moving charges at the completion of the move. 

If Bekins Transport and Storage is prepared to pay directly for repairing what can be repaired and pay for replacing those items that cannot be repaired - we would agree to that. Plain and simple. We are not seeking to profit from this unfortunate situation but just to be made whole. Please advise on how to proceed. Thank you.

I have all the supporting docs of the move, damages, pictures, original and replacement costs, their settlement offers, etc.

I need your help escalating and resolving this matter before we have to seek other options. 

1) Need help getting them to provide a settlement amount to fix the furniture that can be repaired, and replace what cannot be repaired honoring the $100,000 insurance I purchased. They have been providing extremely lowball offers that nowhere come close to the damages caused.

2) They need to share the report they received from At the Shop Furniture Services who already came out and did a damage assessment.

3) If we cannot come to a reasonable settlement, Bekins Transport and Storage agree to get an independent damage report from an independent furniture repair expert to determine the cost to repair and replace.

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