Complaint Review: BBB Serving Southeast Florida & the Caribbean - Fort Lauderdale, Eastern Carribean, Miami Florida

I give the Better Business Bureau of South FL (aka BBB of South Florida) and especially the lousy, rotten weasel named Andre Amaro who works there, an F-RATING for extorting small business owners such as myself with a bad alphabetical rating due to UNVERIFIED NON-CUSTOMER complaints that they base the rating on. Andre Amaro is in charge of approving reviews and complaints and he is a scum of the earth punk.

ANY anonymous individual can log-on to the BBB's website and file a complaint or post a negative review about ANY company. ANY individual can do this, even a competitor in the same industry as the business receiving the complaint, for the sole purpose of bashing the competition. For this reason (and many others), the BBB is a SHAMEFUL ORGANIZATION that should be sued by more small business owners until hopefully they go bankrupt defending all of the lawsuits.

Just Google "ABC 20/20 BBB investigation". There is a video where the acclaimed ABC Network TV show '20/20" exposed the BBB for engaging in the practice of "ratings for dollars".

"the BBB was investigated by authorities for illegal activity, ABC’s 20/20 News Investigation, and several other news agencies for alleged fraudulent rating systems aimed at generating profits rather than creating a safe marketplace for consumers. This investigation led to a one-hour interview with the Better Business Bureau’s President, Steve Cox, who makes over $300,000 per year in salary alone. That’s quite a bit for an organization that claims to be a “non-profit” organization."

Also Google "BBB Connecticut Attorney General" where you will find that they were indicted for extorting money from small business. They deserve a MINUS F-RATING AND MINUS ZERO STARS!!!

An awful extortion-based racketeering organization that should be charged with the RICO Act by the Feds. The BBB as a whole and especially the BBB of South Florida are detrimental to our society's economic welfare. Their sole mission is to destroy the reputation of small businesses who won't knuckle under to their extortion via the publishing of slanderous information. Meanwhile, the BBB is the most corrupt organization in the entire country. Throw these crooks all in prison and lose the keys to their cells!!!

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The worst movers in the country are located in Florida; the best thing I tell anyone moving interstate is to go with (a) one of the big companies like United, Bekins, Atlas, Mayflower, North American, maybe Graebel and a couple of others, or (b) move yourself.  Rule out any company located in Florida - period.  I'm sure there are good moving companies located in FL - asking the average consumer to figure out which one is OK to use in the moving industry is next to impossible.

Consumers basically take their life into their own hands selecing any mover located in FL.  Yeah, I get that people lie on SaferSys (the FMCSA site) like you said, but a lot of FL movers lie on SaferSys as well.  The DOT isn't going to do anything because they have maybe 6 employees in DC overseeing thousands of movers across the country.  The BBB in SE Florida is completely worthless - years ago, they identified an infamous South FL mover (now closed) with over 600 complaints in 36 months as having an A-.  Yes, membership in the BBB has its privileges.

The question you have to ask yourself is how valuable is the BBB rating?  If many consumers know the BBB is full of it, then its grading system is meaningless, and this site does that.  Yelp has a lot of movers who will congratulate themselves on a great move they never did.  A consumer that uses a rating system to select a mover is a fool.

However, if you really want to make a difference with a customer, and you're in FL, then I would recommend the following at a minimum:

• stay off of sites like moving.com for your business
• cater to local customers only
• do the moving surveys prior to a truck showing up
• provide a quote in person to the potential customer
• hand out the "Rights and Responsibilities Booklet to EVERY potential customer, and
• offer FRV to your interstate moving customers. 

Gaining credibility and trust is far more important than any BBB rating will ever do because most consumers have no idea what they're doing when it comes to moving.  Best of luck to you...