- Report: #1534212
Complaint Review: Bank of America - Charlotte North Carolina
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Author Confirmed
Why?
Bank of America
100 N Tryon St Charlotte, 28255 North Carolina, United States
Phone:
800-432-1000
Web:
Www.bankofamerica.com
Categories:
Business Rating:
(2)
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Bank of America dictates policy with your personal company money Charlotte North Carolina
I run a freight brokerage aka third party logistics freight management company. Cash flow is extremely important when trying to run and operate a new startup business. Immediate access to funds is beneficial. I try logging in to my Businesd Bank of America account which is only 3 months old to check my balance and pay a driver that delivered a load for me. I was denied access to my account with my companies money in it. I contacted customer support to find out why I am unable to log in and they say "sorry we closed your account due to excessive Zelle transactions". Sending money by Zelle is the easiest and fastest way to get money to carriers without having to pay the wire transfer fee. So now, they shut my account, they don't allow me to access the money in my account and tell me they will mail me a check once the account closes. My question is, who do they think they are dictating policy with my companies money and on top of that, telling me they will send the check when they want to. This is my company money not theirs! They are lucky enough that I allow them to store my money. What gives the Bank of America the authority and right to basically tell me "we got your money, you can't touch it and we'll send it to you when we are good and ready". They put people in these positions that have no clue how businesses operate, they flag every payment on new accounts telling people it's for their own protection but it's not it's for their protection. I am sick and tired of large banking institutions thinking they can control peoples livelihoods. Aside from the fact that no one wants to do their job anymore, everyone passes the buck. No one is responsible for closing your account and you can't speak to the person that decided to. Stay away from Bank of America especially if you are a startup
2 Updates & Rebuttals
Remy
Portland,Oregon,
United States
Wrong!
#2Author of original report
Sat, September 14, 2024
Here is what Zelle says about business transactions: Businesses can request or receive payments directly from customers. Payments can be sent to vendors and contractors without using credit cards or digital wallets. Zelle is ideal for small businesses, freelancers, service industries, B2B payments, and nonprofits. Both the business and the customer must set up Zelle on their mobile phone or via online banking. Customers don't need to belong to the same bank as the business, just another participating U.S.-based bank in the Zelle network.
Flint
Rolla,Missouri,
United States
Banks
#3General Comment
Fri, September 13, 2024
Yeah, that's how it works. Zelle is meant for paying friends and family, not for business to business transactions. Banks also don't like customers doing shady stuff, such as moving lots of cash in and out of an account. Believe it or not, they don't make money from you keeping a few bucks in a checking account. The right way to do this would have been to sit down with a bank representative and figure out what bank product would be most appropriate for your needs.
