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  • Report:  #1493731

Complaint Review: AT&T -

Reported By:
Laurence - Deary, ID, United States
Submitted:
Updated:

AT&T
United States
Web:
AT&T.com
Categories:
Tell us has your experience with this business or person been good? What's this?

Went to AT&T outlet in Lewiston ID, upgraded service from 9GB to "unlimited extra", specifically asked about additional charges and was told none would apply. Upon receiving bill it was 50.00 more than last, attempted calling 5 consecutive days, on hold for over an hour, finally made contact, refused to  refund misrepresented amount, Finally allowed $20.00 credit, refused contact with supervisor or legal department. changed service back to 9GB temporarily



1 Updates & Rebuttals

Laurence

Deary,
Idaho,
United States
AT&T cost misrepresentation

#2Author of original report

Wed, April 15, 2020

Filed complaint with FCC, withhin 48 hours, received, phone and E-mail from office of the president of AT&T, The matter was resolved to my satisfaction, Great response and service.

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