• Report:  #1500822

Complaint Review: At&t - Dallas TX

Reported By:
Cynthia - Foristell, United States

208 S. Akard St. Dallas, 75202 TX, United States
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I have a phone that I am trying to unlock. The unlock number provided that was generated and given to me has a fail message. I have NOT put it in wrong. Plus, At&t and T-mobile have both tried the code. We have switch the sim card twice. The sim works in every phone but this particular phone. I have been told numerous times that the code itself is faulty. I have tried contacting and have spoken to many various supervisors, all who tell me that they will be working on this case and will call me back.

I have yet recieved 1 call back from any one of them and just found out every case assigned to me has been closed. Yet, the phone clearly hasn't been unlocked. They keep giving me the same bad unlock code instead of fixing this issue. I own the phone free and clear. I have jumped through every hoop your customer service has asked of me. This should be illegal to hold your phone hostage like this.

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1 Updates & Rebuttals


Not an unlock problem

#2Consumer Suggestion

Tue, October 13, 2020

The error message you are showing indicates that someone locked the SIM card with a PIN, and you entered an incorrect PIN too many times and it is now permanently locked out.  It has nothing to do with your phone being carrier locked.  The carrier unlock code is entered when the phone asks for a "subsidy lock", not a "SIM lock".  Most likely, it is already unlocked.

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