- Report: #1438240
Complaint Review: AT&T - Carol stream IL PO Box 5014
Reported By:
Larry -
Castaic, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
AT&T
Carol stream IL, 60197 PO Box 5014, United States
Phone:
800-288-2020
Web:
N/A
Categories:
Business Rating:
(0)
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AT&T On January 6th 2018 check no 2018 was the last payment owed.for the month of January. On January 30th I cancelled services due to the fact I was constanly being over charged every month and I had to call in to correct the billing. IL PO Box 5014
On 11-16-16 we called to add AT&T , TV Phone and internet to our new home. ( We are on a fix income, the new home was a down sizing issue). We agreed the cost agree it would be $93.99 with all taxes included. Well to say the least that was a lie. Itried to concel AT&T on 2-16-17. Because they immediately tried to resend on our agreement. I talked to a Jason and a Jeremy ID no. 100722855 he taked me into staying with AT&T and that AT&T would honor the agreement, I would only agree to stay for one year as a trail basis. This was agreed on.
As it turns out AT&T did not hold to the agreement Every month thier invoices were late which forced me to send the agreed amount by standard mail and with unclear charges. This caused many , many problems. I had to call each and every moun to clear up billing issues. They lied, they did not honor ay agreement, Billing constantly insisted on charging me more money, which they got in most cases. I was constantly uypset. I was ripped off. I was harassed by their emails and their phone calls. I hated their service. their equipment does not work as they claim. I had to add boosters to all the TV"s in house. at my cost. I had nothing but problems with their billing dept.
I paid in full on January 6th 2018 ck no. 1030, I do not owe them anything. I waited over the one year (plus) as greed and cancelled their services January 30th 2018 even on that day when I called your service dept. they started trouble. I talked to a Kim in the loyalty dept. she was rude , obnoxious and diagreeing . I goa a call back by a Sbrina also with the loyalty dept. Wanting me to stay with AT&T. When I said no she alao was rude, obnoxious and disagreeing. I then talked to a manager Sbrina she tried to convince me to stay with AT&T I said no. Then she said I owe $30 for early disconnect fee. There was no early disconnect. On february 6th 2018 at 8;00 am I got another phone call from, your billing dept. She would not give me her name, but she told me she got may letter and that I was still not disconnected. That she would now disconnect me? She also told me to drop off all equipment at any UPS store, just make sue my account no. was attached This is even after Sabrina told me I was already didconnected. On january 29th I was already connected to Spectrum. AS stated abpve I'm paid in full Now AT&T is claiming I owe $86 dollars and is threatened me with collection agency fees attorey fees.
On febuary 16th 2018 I called Direct TV for the money they owe me from services I pervioulsy had at a rental house. Driect owed me $200.00 they agreed to pay in a form of a credit card welcomed at any Sams Club. I never got it. Since AT&T owens Direct TV I suggested they take what they think I owe from there. They claim that is a seperate Co. and they would not honor any obligation from Direct TV.
I need help from becoming a victim of fraud, and being charged for money I do not owe.
AT&T On January 6th 2018 check no 2018 was the last payment owed.for the month of January. On January 30th I cancelled services due to the fact I was constanly being over charged every month and I had to call in to correct the billing. I was on a one year contract. this can be confirmed by recored communication. AT&T wanted to charge me $30 earlly disconnect fee. There was no early disconnection Per contract I sighed up on 11-16-16 I made every payment and satisfied the contract atreement. Now AT&T wants $86 from for no reason I can only concude that someone has entered the wrong infromation in thier computer system and as a large monopoly as they are the costomer is always wrong. They have now threatened me with collection agency fees attorey fees. Carol stream IL PO Box 5014
1 Updates & Rebuttals
Eric
Salem,Oregon,
United States
Don't confuse AT&T with Direct TV,
#2Consumer Suggestion
Wed, April 11, 2018
It's sad to know that you've gone through your experience with AT&T. What's important to remember is that as rude and obnoxious as they can be you can't allow that to become emotional for you.
From what you write here you need to start putting things in writing. So to begin with write a letter to AT&T disputing any and all charges they are claiming. All you need to do is state that you dispute the charges, no details are required as to what or why you're disputing so keep things brief. Once you have their response in hand it's like a police interrigation technique, you'll be locking them into their story. Then you need to write a dispute to any and all charges claimed by AT&T with the CFPB. Regardless of what's in the bill or statement they send you simply copy and paste your orriginal complaint to AT&T over to the CFPB. Once you have a response to that you may well notice that they'll say something different in their response to them than what they sent to you. Be critical, notice any or all the differences between what was sent in both cases.
The CFPB is a toothless paper tiger, trust me. You wont get any action out of them as the company 'response' will very rarely answer/reply to the information contained in the complaint. AT&T and any other large corporation also knows that the CFPB is a paper tiger and they abuse the consumer with that knowledge. Which is actually what you're conting on.
Next take the inconsistant "responses" from your records and the CFPB then file both of them with those who license AT&T to be and stay in business, the FCC. In this case you'll want to look up and understand what is contained in the FACT-Act subsection 312. FACTA is an addendum to the FCRA and describes the Furnishers Additional Duties when a direct dispute is filed with the Furnisher, or creditor. If you call the FCC they will say that they are not responsible for the billing practices of AT&T. That's not the point though. Once you file with the FCC they will in turn forward the complaint to AT&T's Corporate Headquarters. Who will then have 30 days to reply, and you'll be surprised at the change in both tone and substance when they do.
This is the thing about Corporations. They want the consumer to feel overwhelmed and they rely on the basic ignorence of the consumer for their lack of understandings. There are laws that protect the consumer, but few people know where to even look for them and Corporations are counting on this. But once you've got them saying different things about the identical account, well, that's illegal. Remember that it's AT&T's responsibility to keep accurate records. Once you can demostrate in writing that they're unable to do that you win!
