• Report:  #1501853

Complaint Review: ASUS COMPUTER INTERNATIONAL - fremont ca

Reported By:
Jerry - Matamoras, PA, United States

48720 kato rd fremont, 94538 ca, United States
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In early August I purchased an ASUS ROG gaming laptop GL731 GT for approximately $1,500. It came with an already installed administrator password in CMOS. This did not matter to me at the time of purchase until I tried to do something that required me getting into CMOS. After contacting ASUS technical support and not getting any resolution they asked me to send in the laptop for warranty repair. Warranty repair that was set up and sent in on September 2nd 2020.

I have been in contact with them multiple times between September 2nd and today to no avail. I cannot get a status on why I do not have my laptop back yet all they have offered me is excuses and an extension to my warranty for 3 months. I have now been without a laptop for 2 months with no end in sight. I cannot get a straight answer as to when I will get my laptop back. At this point I do not think it is fair for them to send my laptop back to me and only offer me an extended warranty for 3 months.

The laptop has lost value over the past 2 months I could now buy a new one for $500 less. This is unacceptable and they do not seem to care. I have things I need to get done and need this laptop to be able to do them. Please help me! at this point I would be happy with just getting my laptop back repaired in an expeditious manner. 

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