• Report:  #1503380

Complaint Review: ASURION - NASHVILLE TN

Reported By:
Jack - Kenosha, WI, United States

648 GRASSMERE PARK STE 300 NASHVILLE, 37211 TN, United States
(866) 760-9079
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Headquarters 648 Grassmere Park Ste 300, Nashville, TN 37211-3667 BBB File Opened: 11/17/1998 Years in Business: 29 Business Started: 5/2/1991 Business Incorporated: 5/2/1991 in TN, USA Accredited Since: 3/27/2008 Licensing Information: This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Type of Entity: Corporation Alternate Business Name Asurion Technology Protection WJS Asurion Insurance Services, Inc. Asurion Protection Services, LLC Asurion Florida Warranty Services, Inc. Asurion Warranty Services Asurion Mobile Applications Asurion Warranty Protection Services Related Businesses N.E.W. Customer Service Companies, LLC Business Management Ms. Jennifer Davie, Director Contact Information Other Contacts Ms. Bettie Columbo, Senior Director Mr. Kevin Taweel, Chairperson Ms. Cindy Christy, President Ms. Anneatrica Hicks, Compliance Manager Mr. Brandon Bryant, Customer Relations Specialist Additional Contact Information Fax Numbers (615) 445-3348 Primary Fax Phone Numbers (866) 760-9079 Other Phone (877) 760-9079 Other Phone

ASURION refused to honor EXTENDED WARRANTY, paid for at time of purchase for NEW LG 55 INCH TELEVISION...Claiming warranty was running concurrently with manufacturer warranty for first year, I was told at Walmart (And every extended warranty I have purchased has been) the EXTENDED warranty starts AFTER manufacturer warranty expires... Manufacturer warranty is 1 year, EXTENDED warranty is for 3 years, which puts expiration on Jan 13th 2021, so still valid...

1 Updates & Rebuttals


United States
Protection plan

#2General Comment

Thu, January 12, 2023

Best Buy doesn't sell extended warranties, they sell protection plans.  And they make it very clear that it runs concurrently with the manufacturer warranty.  So I think this is more of a case of you making assumptions about what you are buying, rather than reading the actual terms of the plan.  It makes sense to me that a 5 year protection plan will cover your product for 5 years, not 6 years. Especially when it covers things that the regular manufacturer warranty doesn't.

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