• Report:  #1526270

Complaint Review: Aspen Dental - Sterling Illinois

Reported By:
Michele - Sterling, United States

Aspen Dental
4312 E Lincolnway Ste A Sterling, 61081 Illinois, United States
Tell us has your experience with this business or person been good? What's this?

I chipped a tooth a few months back. I'd been having problems getting in to see my regular dentist, so I made an appointment with Aspen. I walked in with a chipped tooth and ended up in the business office with a $6k treatment plan. They wanted to pull my whole upper plate and get me a full set of dentures. Then the dentist rushed me into the business office without a chance to discuss options.


I was approved for $2k with their 3rd party financer. They sent me an email March 26/27th about my first payment April 7th. I called them to cancel, they told me I have to call Aspen. The receptionist transferred me to the business manager, and I told her I wanted it canceled. I filled out the form to transfer my records to my og dentist to get a second opinion, which I told aspen. April 7th the payment came out and I called aspen again, this was when she was busy and i was told she would call me back. she never called. I emailed the financing company, and they replied saying Aspen never called. Then I get an abscess in my lower jaw. Aspen didn't give two shits about treating that. They also never sent the records to my original dental office. Yesterday they took another payment out. I make another call to Aspen that wasn't returned. Aspen accepted a payment for work they haven't started and won't be doing.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!