• Report:  #1526872

Complaint Review: ASPEN DENTAL - Rincon GA

Reported By:
Rodger - Springfield, ga, United States

429 S. Columbia Ave. STE B Rincon, 31326 GA, United States
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In 2019, I purchased full upper and lower partial dentures from Aspen Dental in Rincon, GA. Despite my clear specifications, the dentures I received have never fit properly, causing persistent discomfort and inconvenience.

On June 8, 2023, I returned to Aspen Dental hoping to have the fit of my dentures improved. I was shocked to be charged $90 for this adjustment, especially as it did not result in any improvement. This charge felt particularly unjustified given that the initial issue resulted from the dentures not being correctly fitted at the time of purchase.

In the same visit, Aspen Dental presented me with a $211 bill for future dental cleaning and fillings, scheduled for August. I was asked to pay for these services upfront, before they had been performed. I consider this practice of pre-charging for services not yet rendered to be highly unethical.

I am reporting this issue not with the intention of seeking a personal resolution, but to raise awareness about the business practices I encountered at Aspen Dental. I believe that potential customers should be aware of these issues so they can make informed decisions. It is my hope that by highlighting these issues, future customers can avoid experiencing similar dissatisfaction and that Aspen Dental might reconsider and improve their practices.

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