Complaint Review: Ashley furniture and platinum warranty - Lake Grove NY

My name is Roslyn Alterescu.  I’m a Senior Citizen over 70+.  My daughter, Felicia and I, ordered on May 3, 2019.  Our Order Number is 130168040.  You delivered about Sept 2019.  We purchased a lot of Bedroom Furniture and all the Extended Warranties. 

I’m going to keep this short and simple, since all parties are fully aware of the issues that have led us to seek advice of our State and Federal Government and filing Consumer/Antitrust Complaints against Ashley Homestore and Risk Assurance Partners.

October 2021 my furniture was falling apart, but the biggest problem was the Loveseat.  The Arm on the Loveseat was Broken and almost falling off and the USB Port wasn’t working properly.  Here is the scam. First Risk Assurance Partners says file with Ashley Homestore and Ashley Homestore says file with Risk Assurance Partners.  I filed with Risk Assurance Partners, LLC dba Platinum Warranty.   I’m going to make this short…

-Douglas Wright sends Tech 1 out.  Tech 1 says Arm on Loveseat is broken and needs to be replaced.  I waited and then call Risk Assurance Partners, was told that “Tech fixed.”  No he didn’t.

-Douglas Wright sends Tech 2 out.  Tech 2 says Arm on Loveseat is Broken and needs to be replaced.  I waited and then I call Risk Assurance Partners, again told that, Tech fixed.  No he didn’t.

-Douglas Wright sends Tech 3 out.  Tech 3 says Arm on Loveseat is Broken and needs to be replaced.  I waited and then I call Risk Assurance Partners, again told that, Tech fixed.  No he didn’t.

-Douglas Wright sends Tech 4 out.  Tech 4 says Arm on Loveseat is Broken and needs to be replaced.  I waited and then I call Risk Assurance Partners, again told that, Tech fixed.  No he didn’t.  Really, each time the Tech tells me that he will ask that it gets replaced but when I wait and call Risk Assurance Partners, they tell me that the Tech fixed it.  I was like, no he didn’t!

-I was able to get Douglas Wright to send out a 5th Tech.  This time I Video Recorded the entire Tech visit.  I video recorded the conversation and how the tech stated that this is definitely damaged and needs replacement, etc.  When I call Risk Assurance Partners again.  Guess what they tell me, The Tech said it was repaired.  I was like really???  You are Lying and Scamming Me.  They were using Fraudulent Business Practices to Victimize Me and Breach our Contract.  Breach the warranties that I purchased when I bought the furniture.

Risk Assurance Partners LLC asked for a copy of the Video Recording, so I provided it.  All of a sudden, I was offered a Replacement.  Only after, I Video Record to Catch them scamming Me.  I’m a Senior Citizen, over 70 years old.  This isn’t just a crime, it a Special Victims Crime Against the Elderly.

It’s sad that I had to use my legal right to video record Risk Assurance Partners LLC.  I had to catch them scamming me.  I will provide the Video to each of your Respective Agency, for your review. Now, Eugene Chrinian Factory Direct dba Ashley Homestore and Douglas Wright Risk Assurance Pratners LLC dba Platinum Warranty, partner up and agreed to replace the Loveseat.

Now the next scam!!!  Ashley Homestore Sold Me This Scam!!!  They knew this Extended Warranty is a Scam.  You can join the Attorney General Offices of Connecticut and Missouri who are now investigating Ashley Homestore/Ashley Furniture for Fraud of this exact issue with selling Warranties that are scams, which they never planned to honor.

Not only are those complaints filed with the States of Connecticut and Missouri, but you can seek out the Better Business Bureau, Google, YELP, Reddit, TrustPilot, ComplaintsBoard, FTC, Consumer Financial Protection Bureau, DOJ, District Attorney, Consumer Affairs, and so many other Agencies and Social Media Reporting Pages.

After these two scammers got caught, they offered up a replacement Loveseat.  Now they are trying to scam me again!!!  Now they refuse to deliver my Replacement!  They are Badgering Me and Continue to try and Scam Me.  They refuse to Deliver my Replacement unless I Pay Hundreds of Dollars.  They are Abusing me and Scamming me.  I already paid for the Extended Warranty that was to cover anything that happened.  

When Eugene Chrinian Factory Direct dba Ashley Homestore sold me the Warranty, they told me it will cover everything, if something happens to my furniture.  There was nothing, in our Sales Contract, that states I have to pay anything extra.  They also threaten that they will not pick up their damaged item.

If they refuse to pickup their damaged furniture or any furniture, I per the laws of the Federal Trade Commission has the legal right to ship it back to Ashley Homestore and they will need to reimburse that expense back to me.  Ashley Homestore and Risk Assurance Partners, can verify that information with the FTC.

I am now asking the State of New York and Florida, along with our Federal Government to do a Full Investigation of both Ashley Homestore and Risk Assurance Partners LLC for Fraud, Antitrust, Actively scamming Senior Citizens over 70.  Bring in your Forensic Accountants and investigate all Business Dealings, Files and All Complaints.  Subpoena all complaints from each Social Media Site, Contact all consumers, join the States of Connecticut and Missouri and join their fraud investigations.

Due to Ashley Homestore’s Breach of Contract, selling Warranties that are operated as a scam to Victimize the Elderly, Using Fraudulent Business Practices, Bait and Switch Scams, and Antitrust Violations, I am demanding a Full Refund!  Every penny. 

Ashley Homestore and Risk Assurance will contact me via Email Only!!!  I will not accept a phone calls.  If they call, we will not recognize any Verbal Communication.  The only acceptable communication is Email.

Cancel my Full Order for a Full Refund.  Since this is a Breach of Contract, Fraudulent Business Practices and a Crime against the Elderly, you cannot charge me any fees.  You will pick up your furniture within 20 days.  Failure to pickup your furniture in that 20 day timeframe, I have to the right to ship it back to you and per the FTC you must reimburse me.

You will contact me via email, acknowledge the cancellation of a Full Refund and provide me at least 3 dates/days for you to pick up your furniture (from both delivery schedules).

Once you pickup your furniture, you will issue a Check Payable for a Full Refund inline with State and Federal guidelines, and ensure that my Full Refund is sent to the Address of Record, to be received within 10 days of your pickup.

You will email me a Tracking # for the check that you mail within 24 hours of processing the Full Refund, so I can follow it’s delivery.

I will also video record the entire pickup visit, to ensure the safety from your scams.  This is to protect me, and show proof that you did pick up your furniture.  This way you can’t lie or try to scam me and say, “We never picked up any furniture.”  I will video record the truck, license plate, and DOT # along with each item being removed from each delivery location and your drivers placing it to your truck. 

Ashley Homestore and Risk Assurance Partners LLC, you will only Contact Us by Email, Only!  We do not recognize any Verbal Communication, Texting or Chats.  Email only.  This way everything is documented and thus keeping you honest and protecting my Consumer Rights.

Roslyn & Felicia Alterescu

[email protected]

Order #: 130168040