Complaint Review: Ashley Furniture Home Store - CA, NV, UT, AZ, OR, WA

I only want to bring awareness to the public, specially those who purchased in the following markets from an Ashley Furniture Home-Store, regions include CA, NV, AZ, UT, OR and WA. I 've worked for Ashley Home-Store Franchises outside of CA, as well as Ashley Home-Store Corporate in CA. 

If you have been in an Ashley Home-Store, and purchased furniture in one of the above markets. And if you were told one of the below, then you need to know that you were decieved in one form or another. 

As an employee who worked in both manegerial and Sales levels, I know the ins and outs of the company, I know the purpose and motivation of the MANIPULATION OF NUMBERS CONDUCTED COMPANY WIDE. MANIPULATION OF NUMBERS TO ONLY BENEFIT SALES ASSOCIATES, MANAGERS, AND EXECUTIVES AT THE COST OF THE CONSUMER. 

1- "If you buy today, I'll give you the 5-year furniture protection for free"

2- "you are getting a free 5-year furniture protection"

3- "I want to take care of you and gift you the 5-year furniture protection"

4- "I understand your protection is XX. I'll just do the 5-year protection for just an extra x"

5- "I'll give you the protection plan at no additional cost"

6- "I am going to give you free delivery if you purchase right now"

7- "we will refund your delivery fee for the inconvenience" 

8- "I'll give you a free mattress protector"

*If you were told that your furniture protection will be free, gifted. getting it at no cost, please check your invoice!

*If you were told that your furniture protection will be x Instead of XX please check your invoice!

*If your were told that your delivery fee will be free please check your invoice!

*If you had a delivery issue or delayed product, and you were told that your delivery fee will be refunded, check your invoice or ask for a detailed purchase history and compare to the original invoice. 

*if your furniture protection plan on your invoice is discounted from $1499 or $1999 manually, please double check your invoice!

*If you were told that your Mattress Protector will be free check your invoice!

*Were you provided any 5 year protection plan {terms and condition} or was it just the pamphlet?

*Did you see the price of 5 year furniture protection displayed anywhere?

*DID YOU KNOW THAT YOUR FURNITURE'S VALUE WAS DEVALUATED AGAINST ANY MANUFACTURERS WARRANTY CLAIMS, HOME INSURANCE CLAIMS. 5 YEAR PROTECTION CLAIMS, RECALLS OR ANY OTHER ISSUES?

*Were you advised that your tangible product {furniture product} is being devaluated?

The DEVALUATION OF PRODUCT happened and happens everytime one of the above scenarios take place. Sales people, Managers, and Executives are measured and compensated based on METRICS. amongst the metrics are 5 year furniture protection Percentages. As well as Delivery Income percentages. The strenght of managements is manifested upon satifying the metrics and unfortunately, these metrics have been MANIPULATED.

SINCE I STARTED WORKING FOR STONELEDGE FURNITURE LLC, DBA ASHLEY FURNITURE HOMESTORE IN SOUTHERN CA. SIMPLY BY MOVING NUMBERS AROUND FROM A BUCKET TO ANOTHER BUCKET. IN ORDER TO MANIPULATE TO BE ABLE TO PERSONALLY GAIN AT THE EXPENSE OF THE CONSUMER AND WITHOUT THE KNOWLEDGE OF THE CONSUMER. 

Take this as a scenario {example}: Mrs Jones is buying a sofa for $999. Salesperson pitches the 5 year protection plan for $149. delivery for $99 plus sales tax. Mrs. Jones declines the 5 year protection for whatever reason. She agrees to the $149 delivery plus tax. sofa $999 + delivery $99 + tax 10% $99 = $1197. Manager comes in to (over-ride) the sale and re-pitches the 5 year protection to Mrs Jones and she declines again.

Manager says that he wants to make sure she is covered and offers it for free. FREE MEANS FREE WHICH TRANSLATES $0. HOWEVER, on the invoice it will show Sofa $855  + Protection $149  + Delivery $99 + Tax $94 = $1197. LOOK LIKE THE SAME TOTAL TO ME!! But Mrs. Jones product DEVALUATED INSTANTLY BEFORE WALKING OUT OF THE SHOWROOM $149. Which means THE COMPANY SAVED A POTENTIAL $149 AGAINST ANY FUTURE CREDITS SIMPLY BECAUSE CREDITS ARE MEASURED BASED ON THE ITEM RENDERED AMOUNT.

In some cased and because the protection costs are never displayed. a manager or a Salesperson can tell the customer that the cost of protection is XX while it is supposed to be x. Which results in a double and triple DIP OF THE WALLET OF THE CONSUMER. 

This is a systematic way of conducting business. I have in my posession an email sent from an executive to his managers outlining those who need to generate more delivery income, explicitly giving them directions to take the money of the merchandise rather than discounting the delivery fee.