ASAP Tickets Total rip-off of the sick clientele. My family contracted COVID a day before traveling to Mexico from Los Angeles. I was told that if I sent a doctor's confirmation I could get a refund minus $400 or book another flight. I sent the doctor's report and then the agent named Rustam Z.
email form Rustam:
I am working on your refund and the best thing to do there is exchange. Refunds will take usually 40 -50 working days.
In case If I'm not answering the phone, please feel free to
contact me via email 24/7 - 7 days a week Email: [email protected]
Sales Floor | ASAP Tickets
Direct Phone: 8448465817 | Ext # 22784 General Line: 800-677-2943
Fax: 800-677-1449 | Email: [email protected]
Customer Support Hotline: 800-750-2238
He then changed his story and told me to contact United then United told me to contact booking.com. Rustam said his company will not refund the money and that my time to make another booking had expired. The amount spent on tickets was over 3k.
My job now is to spread the news among my friends and via the internet. I have started a small court claim against them. I am a high school math teacher. www.asaptickets.com
More company complaints see; how to sue.
How to sue ASAP click. https://www.tripadvisor.com/ShowTopic-g1-i10702-k13481725-How_to_bring_ASAP_ticket_service_to_small_court-Air_Travel.html