- Report: #1510782
Complaint Review: ARS/Rescue Rooter of Georgia - Norcross Georgia
Reported By:
MakeItRight -
Fayetteville, Georgia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
ARS/Rescue Rooter of Georgia
1465 Beaver Ruin Rd Norcross, 30093 Georgia, United States
Phone:
(770) 908-8488
Web:
https://www.ars.com/georgia
Categories:
Business Rating:
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ARS/Rescue Rooter of Georgia American Residential Services LLC ARS/Rescue Rooter of Georgia ARS Rescue Rooter HVAC ARS Will Not Live Up To Their Warranty/Guarantee Norcross Georgia
We purchased three (3) new HVAC units in January of 2020 from ARS. Since installation we have had several issues that required service calls on these units. In March on 2020 their service tech noted that the condenser (outside) for the attic unit was turned off. In July of 2020 another technician reported that the thermostat (temperature) was not being satisfied for the attic unit and according to his notes another service tech would be needed properly diagnose/repair the issue. No one called or came from ARS. We placed a call to ARS in July of 2021 when the same issue (thermostat for the attic unit was not being satisfied) was still occurring.
The first service tech diagnosed that the refrigerant level was low, and I needed to pay for the refrigerant. I refused to pay and the technician left. I called ARS and spoke with Gary, the manager, who initially stated the same thing that the technician stated. I reminded him that the issue existed and was noted while I was still under their warranty. The call was disconnected. I called back and Gary promised to speak with the tech and get back to me. After not hearing from him for a couple days I contacted ARS corporate and spoke with Heather.
She promised to be my advocate and reach out to the local office. After several days I received a call from Heather stating that they were ready to setup a visit to perform a leak test. They setup an appointment where no one showed up. I called the office and they again setup an appointment. A day later a new technician showed up and performed two different leak tests (electronic and soap) and no leaks were detected. The technician left stating that his manager wanted a third test performed with Nitrogen. After not hearing from ARS for another couple days I called the office and an appointment was set for the Nitrogen test to be performed.
The tech came out and performed the test and no leaks were found. I was told at that point that I needed to pay for the test and for refrigerant to be added. I read off my service tickets and the technician confirmed over the phone with Gary, the manager, that what I was reading was accurate. Gary authorized the technician to add refrigerant. When the refrigerant was added the unit was still not performing as designed to cool the house. The technician left stating that some component in the condenser may be faulty and need to be further checked.
I called the local office and was told I would receive a call back from the manager. I have not heard from anyone at ARS in a few days now. I have tried to contact Heather at ARS corporate several times however I an only able to get her voicemail.
