• Report:  #1519640

Complaint Review: Appliance Connection - Brooklyn New York

Reported By:
Lydie - North Providence, Ri, United States
Sat, July 09, 2022

Appliance Connection
1870 Bath Ave Brooklyn, 11214 New York, United States
1 (877) 528-8102
Appliances, kitchen appliance
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Do not purchase from this company.  Poor customer service 

06/18/2022: I placed two orders (washer, dryer, refrigerator & dishwasher) & applied for the Appliance Connection credit card.  

I contacted the company the same day (per online instructions regarding orders which total exceeds the credit limit amount). No response. I plit the transaction onto two cards. 

06/19/2022: I called customer service numerous times, sent in inquiries, requested live chats. I requested a cancelation of my orders. NO RESPONSES. 

06/20/2022-06/30/2022: I continued to call customer service numerous times, sent inquiries & requested live chats. NO RESPONSES

Customer service automated message stated they were busy & would return my call. NO RESPONSES

A few times, I selected the sales option. Representatives immediately answered & stated couldn't help or address my concerns.

They delivered my dishwasher. I selected white glove service (delivery & placement in the room of my choice). Dishwasher was left in front of my house. 

07/01/2022: I submitted two tickets via my online portal/account. I received a response stating my dishwasher was delivered. The other appliances were already sent to the delivery company & could not get canceled.

The customer service representative apologized & offered 10 year major components warranty on all the appliance (for the inconvenience). They also offered to have the delivery company return to my residence for the white glove service. 

I continued to request a cancelation, a FULL credit to my credit cards and pick up of the dishwasher. 

Total purchase amount $6,000. They will cancel my order & charge me about $1,000 to return the items. The dryer is on back order, the washer and refrigerator are still at their warehouse. The dishwasher is still in it's original packaging.


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