- Report: #1520045
Complaint Review: apple - Cupertino California
Reported By:
John -
Las Cruces, NEW MEXICO, United States
Submitted:
Updated:
-
Author Confirmed
Why?
apple
Cupertino, California, United States
Phone:
408-974-1010
Web:
apple.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
apple.com Marco Polo App reportaproblem.apple.com, 408-974-1010 Free Marco Polo App cost 129.81. Customer support and Apple management dont care. Told I was comitting Fraud. Cupertino California
Today I recieved a charge of $129.81 on my main bank account. I did not recognize the charge but called the number and a apple representative informed me I signed up for a phone application called Marco Polo. I can not find any information about Marco Polo to post here.
The representative informed me if approved I might recive a refund in 30 days. The app was not very transparent about fees as we would never sign up for a pay messaging app. I asked to speak with a supervisor and was told I was to not speak that way to the service rep. Then she hung up.
I called back and asked to speak to a supervisor. Adrian spent about twenty minutes how it takes 30 days if approved. I was told if I had not refuted a charge before it would have to be approve. Implying I was comitting fraud. Adrian then implied I had to sign up and agree to a paid subscription. That is not true. I explained this is unacceptable and will go through my bank to handle this.
Being our main bank account this may affect other pay services that use the card associated with apple pay. I have several apple products and will be switching over to android shortly. I can not have people taking money out of my bank account randomly. I would suggest not using apple.pay or apple products unless you just dont care about your money. I did not authorize this charge. I did request a refund and was told maybe.
