• Report:  #1511091

Complaint Review: AMERICAN HOME SHIELD (AHS) - Memphis TN

Reported By:
Jasmine - Maryland, United States

860 Ridge Lake Blvd Memphis, 38135 TN, United States
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American Home Shield are CROOKS, they’ve taken advantage of an emergency and did not fulfill their obligation to provide support and customer service under their insurance policy. I arrived home on Friday the 6th of August to find that my outside AC unit had unfortunately died/stopped working. Both of my children have medical concerns, that hinder them from returning to the home without AC. The heat could exacerbate their conditions.

Understanding that this was a medical emergency, I immediately contacted American Home Shield for an expedited service request due to the medical situation in the home. American Home Shield sent a technician out on Saturday, 7th of Aug, however, the technician looked at both units and informed me that the unit outside compressor had died. He said they would have to order the part, but I would need to talk to American Home Shield first for approval. The part out of pocket was going to cost me $1100.00. The house temperature was 86 degrees with a humidity of 90 degrees.

According to American Home Shield, they won’t place an order for a part until you have paid your portion for the actual part. I never gave permission or approval for the part to be ordered for the outside unit, due to the time frame given. I had to wait until Monday, 09 Aug., before American Home Shield told me they were still reviewing an expedited service request. I called the technician who informed me that the part would take 3 weeks to come in since the unit is over 20 years old. Two Days later American Home Shield finally sent me an estimate and informed me of the out-of-pocket expense, and how they really didn’t know how long it would take for that part to come in.

At this point, I immediately asked for a cash-out amount. Mind you this was Tuesday, 10 Aug – We are now 4 days into the hottest week to date, and Wed, 11 Aug was supposed to be the worst, with temperatures feeling like over 100 degrees. My children were still displaced and staying in other homes.

American Home Shield refused multiple times for me to talk to a supervisor. When I finally spoke to one, he said he would put in the cash-out option as I asked, but he informed me that this would take another 3 days. At this point, I decided to get both units replaced. Interestingly American Home Shield never explained that both units would have to be replaced if they upgraded the systems. The AC unit is almost 20+ years old and American Home Shield refused to provide me with a cash-out option.

Although I asked 3 different times for a cash-out option and told them not to order the part. They ordered the part anyway and canceled my cash-out request. I found that out on Monday, 16 Aug. The American Home Shield representative said there was nothing she could do, although she doesn’t know why they canceled the request. When I asked for them to bring me the part, they said NO, I also asked for them to return the part, and give me my cash-out. She said they could not do that either, CROOKS!!!

I am absolutely horrified by their service, I have been with them for over 10 years, and this has been by far the worst experience of my life. I just want my cash-out option for my unit. They have been the absolute worst homeowner’s insurance. I plan on putting this on google and contacting the BBB as well. I am opening a full-on investigation about this horrible, unprofessional, and dishonest company!!! If I could put no stars at all I would. DO NOT CONTRACT WITH THIS COMPANY!! BUYER BEWARE!!

3 Updates & Rebuttals


Highlands Ranch,
United States
Jasmine, The Harvard Business Professor...

#2Consumer Comment

Wed, August 18, 2021

provided the knowledge in late 2004 for his class of executives to understand when the stock market would crash. Attached is a comment that proves this. Unfortunately, Bloomberg purchased BusinessWeek in late 2009 for $5 Million and removed all of the comments at the many BusinessWeek articles from 2007 and early 2008, so most people will never know.

Google also removed the links to the many comments at the BusinessWeek articles. You can type in 899953 at this site and go to the comments section at Ripoff Report 899953 for proof.

Another stock market crash is imminent. It’ll be much worse than the one in September of 2008. Bond markets will crash and the derivatives market will implode. Home prices will eventually plummet because tens of millions of Americans will be underwater again in their mortgages. So sad, but true.

Good luck to you and God bless you and your family.

”Knowledge is Power”


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Highlands Ranch,
United States
Jasmine, I believe that...

#3Consumer Comment

Wed, August 18, 2021

exposing your Ripoff Report on the worldwide web was a very good idea. A Harvard Business Professor told his class of executives in late 2004 that exposure is a corporation’s worst fear.

You can type in 269041 at this site and scroll down to the comment entitled “Blame it on a Lawyer” at Ripoff Report 269041 and read more of what the good Professor said.

Good luck to you, and please keep us updated!

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Highlands Ranch,
United States
Here’s a great idea! You can...

#4Consumer Comment

Wed, August 18, 2021

mail copies of your Ripoff Report to Dateline NBC and to 60 Minutes in New York. Maybe one of them will contact you and do a story on National TV and expose what happened so others are aware. Both of their addresses are available at this site.

Just type in 271771 and the addresses to Dateline NBC and to 60 Minutes appear in Consumer Comment #1 at Ripoff Report 271771.

Good luck to you!

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