• Report:  #1498466

Complaint Review: American Freight - Claycomo Missouri

Reported By:
Stacey - Kansas City, Missouri, United States
Thu, August 06, 2020

American Freight
437 E US Hwy 69 Claycomo, 64119 Missouri, United States
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I purchased a Kenmore Elite refrigerator from American Freight yesterday and picked it up on the same day. Immediately it had several issues. I contacted their warranty department the next day and they refused to help me because it takes five business days before they are able to enter warranty information into their system. However, the warranty contract states that the warranty begins on the date of purchased or the date the item is acquired; whichever is later.

So according to the contract, my warranty started yesterday and I should be eligible for assistance. After telling them this, they passed me around to a dozen different people who were unable to help and I spent over an hour on the phone without any results. When I asked to speak to a manager, several times, none were available. This company is negligent in their customer service and couldn't care less that I have a brand-new item that does not work. I spent over $2,000 there yet they refuse to help me.

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