- Report: #1521650
Complaint Review: American Airlines - MARINA DEL REY CA
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Author Not Confirmed
Why?
American Airlines
13700 Marina Pointe Drive, Unit 501 MARINA DEL REY, 90292 CA, United States
Phone:
13108279999
Web:
aa.com
Categories:
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American Airlines REFUSED TO PUT MY WHEEL CHAIR ON BOARD AS REQUIRED BY LAW AND FAA REQUIRMENTS MARINA DEL REY CA
We noted your request for wheelchair service. When I asked my wheel chair to be put in the plane, the crew refused to do that. Esp there was a tall black lady who told me that if I wan to put my wheel chair in the plane, I have to get off the plane and wait for the next flight and was extremely rude.
I insisted and tried to talk to Captian and she did not let me. Finally I spoke to Thomas who was apparently the pursor and told him that they are in violation of FAA rules and he let me put the wheel chair on board. This happens 80% of the time as Pilots and the Crew put their bags in the closet.
Next time I will make a video and put it on the net as well as file a complain with ADA and possibly file a class action law suit. It is not just AA but most Airlines have not educated their crew and should do that. I expect a reply from you as to how you guys are going to address this issue.
