When traveling on the freeway a street sweeper truck dumped his debris load on our car at 65 mph on the freeway. This left paint chips on the whole car and they had to repaint it. There was NO body, or mechanical damage and it was a comprehensive claim. All repairs were cosmetic and should not have been reported as moderate collision damage to every body panel on the car. Paint is considered minor and cosmetic. Now we have lost $12000 dollars on a car that is in pristine condition.
Allstate was upset because of the repair cost (paint job) after a street sweeper company refused liability for their actions. Because Allstate had to pick up the whole expense, they maliciously reported the damage to Carfax as moderate collision damage to every part of the car from a fallen object damage and not the actual road debris. They reported that every part of the body had moderate collision damage. This was fraudulent reporting and they deny that they reported to Carfax. Also, verified the body shop does not report to Carfax. They leave that to the insurance company.
When I went to sell the car KBB states the car to be worth $19000 to $26000, but when the dealers see the Carfax information submitted by Carfax they ask me if the car was involved in a rollover accident from what they see on the Carfax and every one of them offers $12000 to $14000 when the KBB dealer trade in value is $20000.
This is a substantial loss in value due to fraudulent reporting on the part of Allstate insurance company. Basically, we now have a car worth only scrap value due to the Carfax report data supplied by Allstate insurance company.
100% of the time when a car gets a complete professional paint job the value of the car increases, but apparently not when a malicious criminal insurance companies like Allstate decides they want to destroy the value of customers car. We pay our insurance on time every month so the cars value will be restored if something happens to it. They are required to protect our investment NOT destroy it. We expect the Insurance company not to fraudulently damage the value of the vehicle.
To top off damaging our cars value, Allstate turned around and doubled our insurance rates as well which I believe is illegal in the state of Arizona on a comprehensive claim. This forced us to find a new carrier and if the car is ever in an accident the new insurance carrier will scrap the car if damage is to high based on the low value due to the bad Carfax.
What we are asking of them is to make them remove the Carfax information that they submitted with malice, but they refuse to admit that they reported it.
On top of that they never finished the repair. The glass was to be replaced and they did not even replace that!
I included 4 pics, one the day it went in for repairs and three of when it came out of the shop after the repair.