• Report:  #1526402

Complaint Review: Al's Service - Farmington NM

Reported By:
Julia - Farmington, NM, United States

Al's Service
1820 E. 20th St Farmington, 87401 NM, United States
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Awful customer service!! Very disorganized and unprofessional!! I dropped my vehicle off two days prior for an air conditioning leak. The girl who was working in the front office, only asked for my phone number and what the problem was. Didn't ask for any vehicle information, or my name or any other contact info. She then tried to tell me what I had done wrong with my vehicle. That should have been my first clue. She then advised me that she had no idea when my vehicle would get into the garage or when I would be able to get it back. I called twice the next day. The first time we spoke, she stated that she would call me back within the next 30 minutes. TWO HOURS LATER I called again, having not heard from her, to ask for the estimate. She gave me several excuses as to why she didn't call and gave me my estimate. I stated that the timeframe wasn't going to work for me and I was coming to get my vehicle. She told me they were "technically closed" and she couldn't wait the 15 minutes for me to come pick up my vehicle. I only have the one vehicle and now have to wait due to her incompetence.  I was still charged and they did nothing to fix my vehicle.  Will definitely be sharing with friends and colleagues to never go there due to incompetence, lack of customer service and no visible management structure.

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