First, they insisted upon a detailed inventory, which most movers do today but is a service that was once provided by the mover so that they could give an accurate estimate of the cost. And sure enough when the movers showed up, they determined that the inventory was not correct and there was too much to move and what was to be moved was too heavy. Having heavy things to move is why one contracts with a mover in the first place. Having made this decision, the movers got into their trucks and left. We were left to get a UHaul truck and move ourselves, including the heavy stuff. By all means, stay far away from this company.