• Report:  #1509787

Complaint Review: Alder Security System - Orem UT

Reported By:
Victor - Novi, United States

Alder Security System
450 N 1500 W Orem, 84057 UT, United States
www.alderalarm.com, www.alder.com
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I signed up around May 10, 2021 with AT&T Internet and they offered a bundle with Alder, whom they had partnered, which at the time seemed reasonable. Their package was sent on May 13 and received 2 days later. I opened the package the following week an tried to install the equipment, and noticed that the window security alarms were not compible with my house windows, and was trying to see how I could intall them; this too some time.

Finallly on June 1, 2021, I called customer service and tried to explained to them that thr indow security mechanism were not compatible with my windows, they told me it could be solved. I told them the only way it could be solved, and had to be tested was with double sided tape to be used in thr window mechanism, too see if they would stick to the windows and sills. It seems that there was a misundertanding between the agent and myself, and he stated that he would be sending the tapes immediately by FedEx. I explained to him the I would be living on a trip for 2 weeks on Jun 4, 2021.

Lo and behold, it arrived on June 3, 2021 in the early evening and I did not have time to revised what was in the envelope. When I returned Jun 16, 2021 and opened the envelope whst I found were window stickers of Alder Securities. If course that was not going to fix the problem. 

Finally after coming again from another trip this week, I finally called them and explain the situation and they just pass me from one person to another irritating me with questions and more questions if I was going to go to some other security company, and I explained to them that I was not and if I was, it was none of their business, and they let me know it was, or else.

I find the modus operandi of this company very onerous, shady, unscrupulous and untrustworthy (specially when they asked what type of security I was going to have; more so when they have my address and information).

It is a shame that a company like AT&T has partner with such a company like Alder instead of promoting the Digital Life, and not only that but collecting their charges in their undle. Shme on AT&T. 

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