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  • Report:  #1526690

Complaint Review: Aerolineas Argentinas - Buenos Aires Florida

Reported By:
Joseph Kurtz - Brooklyn, NY, United States
Submitted:
Updated:

Aerolineas Argentinas
1000 NW 57th Court, Suite 120 Buenos Aires, 33126 Florida, United States
Phone:
305-648-4108
Web:
https://www.aerolineas.com.ar/en-eu
Categories:
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I purchased round trip flight JFK-EZE on 11/27/22 (depart flight 7/16/23 return flight 7/25/23).  Without permission, on 5/26/23, they changed my return flight from 7/25/23 to 7/24/23 (& I can’t fly on 7/24/23).  I unsuccessfully tried to contact them today (5/30/23) at (305) 648-4100 and kept getting disconnected waiting. I emailed the CEO, [email protected], and then received a response from Patricia Basiliades, who instructed me to file the claim online and then to email Ivan Marin ([email protected]) my new credit card info for the refund.  I filed the claim and provided Ivan the info.  Ivan refused to issue the refund.  I had to purchase new tickets for the original travel dates through a different airline, because my dates are not flexible.  Aerolineas had no right to unilaterally change my date of travel to a time that I can't travel and then refuse to refund me, especially after promising that they would. You can't trust this company!



1 Updates & Rebuttals

Anonymous

Brooklyn,
New York,
United States
They reversed their position and refunded me after I emailed the CEO and communicated with execs

#2Author of original report

Thu, June 01, 2023

They reversed their position and refunded me after I emailed the CEO and communicated with execs

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