- Report: #1518006
Complaint Review: ADT - Boca Raton FL
Reported By:
Anonymous -
Roanoke Rapids, NC, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
ADT
1501 Yamato Road Boca Raton, 33431 FL, United States
Web:
https://www.adt.com
Categories:
Business Rating:
(1)
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ADT High-pressured and disrespectful sales techniques Boca Raton FL
I called to cancel services on behalf of seniors that needed some assistance. I had the account holders present as needed. I was on hold for about 20 minutes, and the high-pressured sales techniques started. At this point, I had contacted the line for cancellation. The sales person continued to stall, provide anedoctal stories about various people, and otherwise poniticate about all the threats that existed without an ADT system. I had to repeatedly refocus the sales person to cancellation, and they basically were not listening to me.
At the 40 minute mark, I finally got the purpoted cancellation person. I can only assume the prior person was playing on their computer waiting for me give up on cancelling as they periodically checked in to apologize for the wait. Anyway, the person that had been waiting on for almost an said hello. There was slight second delay in my response because I was on mute to prevent them for hearing me mutter about how ridiculous their customer service was in private, and then they hung up on me when I said I was there.
I called back and demanded to have my cancellation request escalated without the run around. At this point, I did not want any more sales pitches and talk about policy or whatever invented excuse to stall cancelling service. After impressing upon the staff, I did not want any more run-around, then call mysteriously dropped during the transfer. On the third call, I told someone that I was upset and I had been hung up after being on the phone for an hour. This person was able to purportedly close the account in less than 5 minutes.
I was doing this on behalf of seniors that would struggle with telephone threes or this level of resistance. If I was there to help, they would have hopefully continuing paying the bill indefinitely. That is what ADT counts on because there is no other reason to conduct business like this. It is unethical. In fact, I would say it is a unfair business practice to purposefully make it difficult to cancel service and then use high-pressued sales techinques after exhuasting people with ridiculous wait times. This is how they respect seniors, persons with disabilities, and veterans.
ADT should be ashamed of itself. You are better off going with Simplisafe or maybe a local company than using ADT. To add insult to injury, the phone service had been off for months. They were so concerned about the security at this home when it was about to be cancelled but not enough to ensure there was actually an actual telephone line for the service to work in the first place. However, they kept billing and did not demonstrate any effort to figure out what was wrong at the location. My security company will reach out whenever they notice any connection issues.
1 Updates & Rebuttals
Mazen
Florida,United States
ADT
#2UPDATE Employee
Sat, April 30, 2022
We're sorry for the trouble. Please connect if you still need any help at all! May we ask that you email [email protected] with your phone number and the address associated with your system, along with a detailed issue description, so that we can further review and assist? We'll be sure to promptly follow-up.
Thank you,
- Mazen
