- Report: #1498494
Complaint Review: Acura Client Relation - Torrance CA
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Acura Client Relation
1919 Torrance Blvd Torrance, 90501-2746 CA, United States
Web:
https://owners.acura.com/help/client-relations
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Acura Client Relation Steve (Manager at Torrance location). He refused to give me further info. The name is what I got Battery died less 2 year and was denied reimbursement Torrance CA
I bought my 2018 Acura RDX at Cerritos Acura in March 2019. Last week, The car battery died at one of my stops of the day (I have scheduled stops to make). I was lucky the stop is about 300 yards from an Autozone. I can't afford to miss my other stops and decided to replace the battery with near by Autozone ($30 tips for the guy who helped).
I called and was told to provide receipt and payment transaction. Going thru a process of asking for update, I got a call today from a manager named Steve (at Torrance location). He told me he would not reimburse me because I didn't take my car to the nearest dealer for a fix (replacement). I asked him how could I do that when the battery is dead. He told me to tow it. I explained to him that I have a situation and I can't miss my other stops. I thought of utilizing Uber too, but it's not a good idea to leave my car at that neighboorhood.
I am glad that I din't tow my car, else I may end up paying for the tow service as well. The Manager named Steve doesn't show any care at all. With a bit of struggling, he ended up slowing down and gave me the phone number which is 422-999-5183
I told him about customer sastifaction guaranty and he gave no d**n care. I'm done with Acura no matter what. I need to get my money back. I would highly appreciate your advice or guidance.
Thanks,
8/6/2020
