Complaint Review: Aaron's Rental And Lease Service -

Hi, I just recently teminated the services of this particular establishment, Reason being is I first moved to Florida from New York I had been renting to own a 52" RCA HDTV I was nearly paid off before being transfered to Florida(aprox. 7 bi-weekly or 4 monthly payments left=about 800$ on a 2 year lease.

Now the first thing I did was make sure I would be able to transfer my agreement to Florida and was told as long as it was with a corporate store there should be no problem.

When I get to Florida I go to the St Cloud Aaron's and never was able to meet up with the GM of the store, I was told he would be in one day the very next day @ 10 am and was asked if I would come back tommorrow but to give him enough time to get his affairs in order for the day(mind you this is an half an hour trip 1 way)so I obliged and returnded the next day around 12:30PM When I get there I was told the GM had just went to lunch an would be gone for an hour. I left disgrunteled and stated he obviously does not want my business. Now I am new to Florida an happened to see another Aaron's on the way home closer to where I live so I decided to try my Luck there. Everything went well until it came time to talk about the transfer from NY, I was told they would not honor this at that I proceeded to call their 1-800 number to put in a complaint. I made NUMEROUS calls to get replys of I willhave the Area mgr. call you(no word), I will have the District mgr. call you(0nce again NO WORD)and last but not least I will have the Regional Mgr. call you(Are you kidding me? NO WORD!).

Now in New York they made me feel like a valued customer an always took care of any situation with my equipment Immediately. Let me backtrack a little, (back to this particular store)so after about a week of waiting for someone to call me I drive to the store and the district mgr just happens to be there(what luck)turns out he is going to let me have a TV same model and everything(the one in New York was brand new)The tv arrives at my house and is dusty and front of it had dirt smudges. I was just happy to have my tv again by this time and would have settled for anything just let me watch some tube! Now the true problem comeswhen I go in to make a payment I feel like because I made a stink about my account I don't get the same service everyone else gets(is this because I am white an they are Spanish?).

Back to the problem at hand The HDTV will not turn on an when I called for service(3:30pm) that a service tech would call me(go figure)well an hour later I call back an ask to talk to the GM, I was told he was closing a deal.(ya right)an was told in the contract they have up to 5 days to fix the tv.(I cant find that anywhere in the contract)I asked if a loner was possible while this one gets fixed I was told it was against policy normaly but the GM said OK but I would not have a TV till monday at the earliest.(I have to workSat. 6a-5p)they are closed on Sunday. Now I waited 1 week for someone to call me(never did)and then waited 2 days to get the tv(they advertise same day delivery in before noon)I was there at 11am(same thing with recliner)didnt get it till the next day.

Now after thinking about it I decided I no longer wanted the Tv that had to be fixed and wanted to terminate the contract on this tv and start a new one on a whole NEW TV, I was told the mgr was gonig to be nice an allow this to happen(be nice You got to be kidding!)I am supposedly considered an outstanding customer because of early payments ect.. When the rep. stated he would allow this to happen that was the final straw. I stated to the rep. on the phone"this business relationship is not going well an I would like to terminate my aggrement", I was told that since I was so far ahead in payments the GM was and I quote "not going to break his back to pick up the equipment" I replied that they will pick up there equipment that I will give them a call Sat. to schedule a time to pick the equipment, if not they will be in violation of there own contract because I am terminating all business with them I DO NOT FEEL LIKE A VALUED CUSTOMER I FEEL DISCRIMINATED AGAINST!!I also stated that my current payment period had not ended that I would be expecting a refund for sept payment since I paid it early for the services of the tv and will no longer have it IF not they can speak with a lawyer. She stated ok I stated I would be calling to schedule a pick up tomorrow!

Just for the record at no time did I feel like they really wanted my business, I guess the thought does not cross their mind that WE ARE THE PEOPLE WHO MAKE IT POSSIBLE FOR THEM to take home a check every week AND I WOULD LIKE TO FEEL SOMETHING LESS THAN DISCRIMANATED AGAINST!

Ricky

Kissimmee, Florida

U.S.A.

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