- Report: #990218
Complaint Review: Lenscrafters - Newark California
Reported By:
MFortes -
Newark, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lenscrafters
Newpark Mall, Newark, 94560 California, United States of America
Phone:
510-792-6777
Web:
www.lenscrafters.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Lenscrafters YOU PROBABLY HAD A LOOSE SCREW!!! Newark, California
In September 2012 I had a pair of lenses made for a frame that I had purchased at an earlier time from Lenscrafters. At the time, they checked the frames and said they were suitable for a new set of lenses. After 3 months, one of the lenses fell out and I didn't realize it right away. I called Lenscrafters and asked if they could remake that lens for me. They said it is against their policy to replace lost glasses. I did not lose the glasses but just one lens because it evidently was not put in correctly. I was told that it was probably because the screw was loose and I should have checked it. Since I had already used my insurance for the first set they were going to charge me nearly $300 to replace both lenses. Their policy is that I have to buy two lenses even though the one I have left is perfectly new!! She said they could allow me 30% off of a new SET which I don't need. My husband and I have purchased at least four pairs of glasses at this store and I cannot believe that they won't take care of this. I cannot afford another set of lenses so I asked if they would put the old lenses back in my glasses because it was better than nothing. She said she thought they could do that. I have to wait two years before I can purchase glasses with my insurance again. I will never shop at this store again, or this company, for that matter. They just don't care about their customers.
1 Updates & Rebuttals
LensCrafters Customer Care
Mason,Ohio,
United States of America
LensCrafters
#2UPDATE Employee
Thu, January 03, 2013
Hello, thanks for reaching out to let us know about your experience. My name is Jamie and I am with LensCrafters Customer Care. I am very sorry to hear about your eyewear. Please send your contact information and the location you visited to [email protected] as I would be happy to try to help. You may also call us directly at 1 877 753 6727 (option #6) and anyone will be happy to assist you.
