Ramjet
Somewhere,#2Consumer Comment
Tue, May 22, 2012
There are several place a prescription can be screwed up. Have you pinned down where the error is?
1. The doctor could have either done the refraction wrong or written it down wrong.
2. If the prescription from the doctor is correct then Lenscrafters could have provided it wrong to the lab.
3. The lab could have the correct numbers and created the lens with the wrong prescription.
Maybe you know exactly where the breakdown is and are going after the right people. This would be annoying enough to you without adding the long distance geography involved. I agree that whoever made the mistake should pay for the correction and any shipping, whether that's the doctor, Lenscrafters, the lab or whoever might have copied the wrong numbers. The doctor should be able to read the prescription right from the new lens and tell whether it matches his/her original prescription. Besides the fact that you can't see out of them. :-)
Maybe the doctor should communicate directly with the lab?
Good luck.