Nicole
Pennsylvania,#2UPDATE EX-employee responds
Sat, April 07, 2012
That whole situation sounds ridiculous and frustrating, however I do want to address one thing because I know it's at least huge in my area, and I'm tired of it.
It is 100% policy to not give out our last names or really anything personal to customers, ESPECIALLY if they are upset over something. If you had her last name, you probably would have posted is here for all the world to see. Not that she's the only one in the world with her name, but honestly, is it necessary? There's no need to put all the associate's personal information on here because you're frustrated with an error that was made.
I'm also curious as to why when you re-booked your appointment, were you turned away the second time? I am in no way defending them. The whole situation sucks and is unfortunate, but what does getting an attitude about employees last names get you?
I would hardly call it a bait and switch, as well. People throw that term around all the time and I think 90% of the population doesn't understand it. Unfortunately, people make mistakes. It happens. I highly doubt in your 46 years that you've never made a mistake that has upset or put someone out. It happens. Does it suck? Of course. Did this one foul up your day? No doubt. If there's a miscommunication with the corporate office and the store, that's unacceptable, but the corporate and store office are run by humans, who will make errors occasionally. I am genuinely sorry for your issues, I'd be furious myself, but it really just sounds like the employees were doing all they knew. The general manager should have called you, that's bull, but the employees sound like they were following policy.