- Report: #7983
Complaint Review: Sears - National home repair Nationwide
-
Author Not Confirmed
Why?
Sears
Sears Home Repair Center-Harvey, Il National home repair, Nationwide, U.S.A.
Phone:
1-800-4MyHome
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Sears Home Repair Center poor customer service to say the least. Harvey, Illinois
I called Sears to report my gas range (oven)was not working and it was explained that a service call would be $65.00 regardless of whether I had it repaired or not. I felt since this was a Sears product (Kenmore), they would either have the product or could obtain it within 1-2 days (at most).
The serviceman who came looked it over, told me the parts would not be available for 1-3 weeks, but if I knew someone handy who could replace the parts, he would tell me where to get them much cheaper. I told him I didn't know such a person.
I asked why it took so long to get the parts and stoves was his specialty repair area. He informed me it was the time it took, and if I chose to have him come back for the same service when the parts came in, I would also have to pay another $65.00 service charge. I called Sears local and national customer service center and was told by their representative that "we cannot be responsible for what are service person said." I asked who could I contact who might investigate what had happened and was told, "I don't know what to tell you.
I am the person you need to talk to." The person said they would order the parts and I would not be charged for the service call to come out and repair it, however I was made to feel like a crook for demanding service for my initial payment of $65.00.
The serviceman who came looked it over, told me the parts would not be available for 1-3 weeks, but if I knew someone handy who could replace the parts, he would tell me where to get them much cheaper. I told him I didn't know such a person.
I asked why it took so long to get the parts and stoves was his specialty repair area. He informed me it was the time it took, and if I chose to have him come back for the same service when the parts came in, I would also have to pay another $65.00 service charge. I called Sears local and national customer service center and was told by their representative that "we cannot be responsible for what are service person said." I asked who could I contact who might investigate what had happened and was told, "I don't know what to tell you.
I am the person you need to talk to." The person said they would order the parts and I would not be charged for the service call to come out and repair it, however I was made to feel like a crook for demanding service for my initial payment of $65.00.
1 Updates & Rebuttals
#20
Tue, November 20, 2001
