- Report: #613975
Complaint Review: Sears Home Repair Service - Internet
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Sears Home Repair Service
Internet, United States of America
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www.Sears.com
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Sears Home Repair Service Sears Repair Contract is a joke! NO Customer Service Internet
In April 2006, my husband and I purchased a lawn tractor from Sears. At that time, we also purchased a "Repair Protection Policy" for well over $800. We placed our first call for repair in early May, 2010. We were told at that time that the first available date for a repair technician to be at our home was June 17, 2010. We are in southeast Texas so the grass starts growing like crazy in March and keeps up that pace until the extreme heat of August when it slows a bit so waiting 5 weeks for a repairman was more than a small inconvenience but we were told by numerous reps that..sorry but there is nothing we can do and you will just have to wait. Today, June 14th, when the long wait is almost over, we get a phone call that June 17th is "overbooked" and we are being re-scheduled to July 8, 2010--TWO MONTHS after we called for service. Two months of paying for someone to mow our lawn (and because of the size, it is NOT cheap) all because Sears refuses to or is incapable of providing the service we paid for! My nearly 70 yo heart patient husband cannot mow our entire yard with a pushmower which is why we bought the tractor in the first place. We purchased the repair agreement because we were assured by the staff at the Sears store in Victoria, Texas, that a technician would come to our home and repair any problems quickly as long as we had the contract on the tractor. Obviously, this was a patent lie and only a way to tack another $800+ profit to the price of the tractor. Five weeks is an unreasonable amount of time for Sears to expect a customer to wait for service under their much touted service contracts and two months is just ridiculous--if they aren't "overbooked" for that date too. My advice to everyone, and especially Sr. citizens like myself and my husband, do not purchase this contract from Sears because the service and Customer Service is virtually non-existent. They have your money and that was the sole objective all along. Run, do not walk, far away from Sears and their service contracts!
1 Updates & Rebuttals
IntheKnow
New Jersey,USA
Master Protection Agreement
#2Consumer Suggestion
Sun, June 27, 2010
If you purchased the master protection agreement, you might have purchased 5 years from the date of purchase. Did you take advantage of the annual free maintenance call? If not, you gave $800 of you money to Sears up front for an item which already came with a 2 year warranty. Nowhere does the agreement state "fast service." Normal industry turnaround in the height of the summer season is 2-3 weeks.
Now in year 5 you need a service call. Did you know that Sears, or any other authorized service makes more money from people without service agreements? The service tech company (A&E for Sears) gets their money from customers up front and doesn't have to bill Sears or a third party.
2 months is outrageous though. I would email Sears corporate and copy your State Attorney General, who in Texas is VERY aggressive against companies who bamboozle their customers on service contracts (Google "Conns")
