- Report: #59559
Complaint Review: UPS Mail Boxes Etc. - Clinton Maryland
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UPS Mail Boxes Etc.
Alexander Ferry Road Clinton, Maryland, U.S.A.
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Mail Box Etc./UPS Store #4408 ripoff. They made me feel like unless you let them charge you additional money, they would see to it your packages were conveniently lost. Clinton Maryland
This is a warning to people who utilize the MBE/UPS stores. I recently had an occasion to visit the store in Clinton, MD, and here is a copy of my complaint which was sent to MBE/UPS stores, which they were so kind to respond, however, everyone should note, these stores are
independently owned, and the owners can and will charge you inappropriately.
Sent: Saturday, May 31, 2003 11:44 AM
To: Public Relations
Subject: Store #4408
Dear Sir/Madam:
I just wanted you to know about the questionable procedures of the UPS Store - #4408. I needed to mail a CPU, as well as drop off two packages, already pre-paid through the use of PayPal. The Manager of the store advised me, my packages would not arrive, unless I let them repackage the two pre-paid items, which were already in boxes, and wrapped in brown paper. He stated, unless we repackage these two packages, there is no guarantee them will arrive.
Since these were gift items, I agreed, however, I feel it is unfair to have paid over $12 to ship by Pay Pal, and then to be charged $11.15 for two boxes, plus $4.50 for a packaging service. Normally, when I drop off pre-paid items at Staples, they were shipped and arrive with no problem. One of the pre-paid items, once placed in another box, changed the weight from 5 pounds to 8 pounds, and therefore, I am going to be additionally charged for the extra weight.
People should not have to feel intimidated, and told unless they let the store repackage their items, they will not arrive. It made me feel as if, unless you let them charge you additional money, they would see to
it your packages were conveniently lost.
This was my first and last time using the UPS store. I will take my business to Staples in the future.
Constance L. Smith
RESPONSE - MBE/UPS store:
Dear Ms. Smith,
Thank you for contacting us with your e-mail concerns. It is regrettable to hear about an unpleasant experience at any MBE/The UPS Store location.
We appreciate your comments and the opportunity to respond to you. We have sent a copy of your email to both the Franchise Owner and the Area Support Office, requesting they investigate the issues you have raised. We have the utmost confidence that they will be able to address your concerns in the best possible manner.
Since all MBE / The UPS Stores are individually owned and operated, as a franchiser we can only offer information and guidance to the Franchise Owners. The Franchise Owner is ultimately responsible for addressing ths issue directly with you.
Again, thank you for taking the time to e-mail us with your concerns.
Sincerely,
Ann M. Weinstein
Customer Relations
MBE/The UPS Store
Constance
Temple Hills, Maryland
U.S.A.
independently owned, and the owners can and will charge you inappropriately.
Sent: Saturday, May 31, 2003 11:44 AM
To: Public Relations
Subject: Store #4408
Dear Sir/Madam:
I just wanted you to know about the questionable procedures of the UPS Store - #4408. I needed to mail a CPU, as well as drop off two packages, already pre-paid through the use of PayPal. The Manager of the store advised me, my packages would not arrive, unless I let them repackage the two pre-paid items, which were already in boxes, and wrapped in brown paper. He stated, unless we repackage these two packages, there is no guarantee them will arrive.
Since these were gift items, I agreed, however, I feel it is unfair to have paid over $12 to ship by Pay Pal, and then to be charged $11.15 for two boxes, plus $4.50 for a packaging service. Normally, when I drop off pre-paid items at Staples, they were shipped and arrive with no problem. One of the pre-paid items, once placed in another box, changed the weight from 5 pounds to 8 pounds, and therefore, I am going to be additionally charged for the extra weight.
People should not have to feel intimidated, and told unless they let the store repackage their items, they will not arrive. It made me feel as if, unless you let them charge you additional money, they would see to
it your packages were conveniently lost.
This was my first and last time using the UPS store. I will take my business to Staples in the future.
Constance L. Smith
RESPONSE - MBE/UPS store:
Dear Ms. Smith,
Thank you for contacting us with your e-mail concerns. It is regrettable to hear about an unpleasant experience at any MBE/The UPS Store location.
We appreciate your comments and the opportunity to respond to you. We have sent a copy of your email to both the Franchise Owner and the Area Support Office, requesting they investigate the issues you have raised. We have the utmost confidence that they will be able to address your concerns in the best possible manner.
Since all MBE / The UPS Stores are individually owned and operated, as a franchiser we can only offer information and guidance to the Franchise Owners. The Franchise Owner is ultimately responsible for addressing ths issue directly with you.
Again, thank you for taking the time to e-mail us with your concerns.
Sincerely,
Ann M. Weinstein
Customer Relations
MBE/The UPS Store
Constance
Temple Hills, Maryland
U.S.A.
