- Report: #495794
Complaint Review: Days Inn - Internet
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Author Not Confirmed
Why?
Days Inn
www.daysinn.com Internet, United States of America
Phone:
8004411618
Web:
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Days Inn Wyndam Ramada Wingate Baymont Microtel Super 8 Howard Johnson Knights Inn Travel Lodge Made reservations online and when we attempted to cancel 3 weeks prior to the stay, we were told non-cancellable. Internet
Made reservations to stay at Lake City, TN Days Inn on 9/16/09 through the internet. Made the reservations directly through the Days Inn website. When we attempted to cancel the reservations 3 weeks prior to the scheduled stay, we were told they are non-cancellable. The internet rate was a special rate so it was non-cancellable. The Customer Service said the regular rate was $10.00 more.
2 Updates & Rebuttals
Sandy C
Manteno,Illinois,
USA
Wyndham
#2Author of original report
Thu, February 25, 2010
There is no reason why a company cannot accommodate a cancellation made in advance of the stay - even if the policy is non cancellable - it's called good customer relations. Obviously this company could care less about its customers - which was my point.
Sylvia
marshfield,Wisconsin,
United States of America
Franchise Promotion
#3Consumer Comment
Thu, February 25, 2010
It seems that there has been a influx of hotel promotional discounts on the internet.
There in lies the fine print. The best thing to do is to print out your reservation made including wording used or get a confirmation letter from the motel with the details of your reservation in case you need to prove to the motel that is was not pre-paid. Most of the time, people do not read closely about the non-cancellation policy when they make the reservation and when it come time to cancel, they cannot do so. I would go to the motel directly next time and ask them nicely to refund the money to you maybe they would be willing to reschedule the reservation for a future date if it is that far in advance. Just be advised, that almost every motel chain is offereing advance reservations discounts that are pre-paid and non-cancellable from Days inn, Super 8, Quality Inn, etc.
