- Report: #467458
Complaint Review: Ubid.com / Retek Corp - Tilton Illinois
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Ubid.com / Retek Corp
1520 Georgetown Road Tilton, 61833 Illinois, U.S.A.
Phone:
866-946-8243
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Ubid.com / Retek Corp withholding Online Auction items Tilton Illinois
*Author of original report: more offering of computers that supposedly they don't have
*Author of original report: Update - Ubid reinstated the auction
*REBUTTAL Owner of company: UBID SLANDEROUS
*UPDATE Employee: We Hope We've Made Things Right
*Consumer Comment: This appears to be commonplace with this company
Ubid held an Auction for 5 Gateway FX4710 UB802A CORE 2 QUAD 2.5GHZ DESKTOP PC's The auction seller was Re-Tek Corporation. Once the auction was over I got the email saying I had won the Auction, another buyer had won the 4 others. A few days after the auction I got an email saying that the items were not available, and a replacement system was being offered or they would cancel the Order and give me a $40.00 coupon. The replacement system was nowhere near compareable, but they were going to offer it at the same price. In the passing of emails I found out who the seller was who was auctioning the items off, and visited there website and found they had the exact same computer I bid on for sale. see url http://retekdirect.com/gatewayfx4710ub802acore2quad25ghzdesktoppc.aspx at 675.00. the auction price was 380.00.
What I can only deduce by this is that Retek didnt not like the price their items went for in auction, and withheld the items from uBidid. Ubid needs to check thier sellers out a bit better. Bidding on items on the Ubid site is like entering into a contract. Thier sellers when placing items for sale through uBid enter into a contract. On my part both companies are in breach of contract.
Frank
Deltona, Florida
U.S.A.
What I can only deduce by this is that Retek didnt not like the price their items went for in auction, and withheld the items from uBidid. Ubid needs to check thier sellers out a bit better. Bidding on items on the Ubid site is like entering into a contract. Thier sellers when placing items for sale through uBid enter into a contract. On my part both companies are in breach of contract.
Frank
Deltona, Florida
U.S.A.
5 Updates & Rebuttals
Kprehoda
Duck River,Tennessee,
U.S.A.
This appears to be commonplace with this company
#2Consumer Comment
Tue, December 06, 2011
This isn't the first time they stated they were out of stock when they didn't agree with the sale price and breached the contract that they entered into with the buyer. Check out http://www.ripoffreport.com/audio-electronic-retail-stores/ubid-com-better-busi/ubid-com-better-business-bur-c74f5.htm
Notice the different excuses they offered for not fulfilling the order. Apparently that's how this company operates.
Ryan From Ubid
Chicago,Illinois,
U.S.A.
We Hope We've Made Things Right
#3UPDATE Employee
Fri, July 17, 2009
This unfortunate situation occurred due to miscommunication. Our seller Re-Tek recently started posting with us and they made a clerical error with a listing and due to miscommunication between us the orders were not filled. We screwed up and we're sorry. We go to great lengths to foster a trusted selling platform and, with the help of Re-Tek, we've now resolved the situation with each and every affected customer. Re-Tek has been reinstated as a seller in good standing. We apologize to them for the miscommunication and we're happy to have them back among our family of verified sellers. We thank them for their loyalty and for taking such swift action. We look forward to doing business with Re-Tek for years to come.
Johnb
LIVERMORE,California,
U.S.A.
UBID SLANDEROUS
#4REBUTTAL Owner of company
Tue, July 14, 2009
I want to assure anyone who has been affected by Ubids comments that Re-Tek was out of stock, was greatly mis informed by UBID. At no time did Re-tek state we were out of stock. We advised UBID of a clerical mistake on the starting bid. We asked UBID if we could cancel as this was an honest mistake. There response was that we could go ahead and cancel and they would notify the customers of the error and also give them an option for another computer we have. However, instead of being truthful, UBID lied and stated the orders were canceled because Re-Tek no longer had stock. This backfired on them because we offer the same inventory on multiple websites and their customers found this out. Because of this Re-Tek has been Kicked off of UBID for merely asking if we could cancel. If you have further questions please feel free to call John Barta RE-TEK CORPORATION 925-456-9010 X102
Frank
Deltona,Florida,
U.S.A.
Update - Ubid reinstated the auction
#5Author of original report
Thu, July 09, 2009
Ubid just sent me a letter regarding the item, It is being sent. Thanks
Frank
Deltona,Florida,
U.S.A.
more offering of computers that supposedly they don't have
#6Author of original report
Thu, July 09, 2009
They are selling the same system the ones they didnt have on Craigslist, and ebay http://cgi.ebay.com/GATEWAY-FX4710-UB802A-CORE-2-QUAD-2-5GHZ-DESKTOP-PC_W0QQitemZ350197012400QQcmdZViewItemQQptZDesktop_PCs?hash=item51895e57b0&_trksid=p3286.c0.m14&_trkparms=65%3A12|66%3A2|39%3A1|72%3A1234|293%3A1|294%3A50 http://sfbay.craigslist.org/eby/sys/1250285875.html Have sent emails to no avail watch out for them they have no honor
