- Report: #452583
Complaint Review: VIP Auto Parts & Service - Farmingdale Maine
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VIP Auto Parts & Service
Maine Ave Farmingdale, 04345 Maine, U.S.A.
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VIP Auto Parts & Service False Advertising Farmingdale Maine
VIP Auto guarantees its customers that if they get a quote on tires that VIP will not only meet the competitors price, they will beat it by 5%, the only stipulation is that it has to be a compareable tire. I recently obtained a quote from one of VIP's competitors and took that quote to VIP. Not only did they not beat the quote, they didn't even meet the quote. The estimate I got from VIP was $16 MORE!
The quote I obtained was for four tires, mounted, balanced and road hazard. The tires have a 50,000 mile tread wear warranty. When VIP realized they couldn't meet or beat the price and still make a profit they started looking for reasons to not honor their guarantee. The first excuse was that GoodYear didnt make that tire (as the employee is looking in a 2007 catalog), the second was that they couldnt get those particular tires (I asked about a compareable 50,000 mile tire) and then their final excuse was that they said that the tires I was quoted didn't have a 50,000 mile treadwear warranty.
I brought VIP an estimate for four 50,000 mile treadwear warranty tires, mounted, balanced with road hazard for $389. VIP's estimate for me was for four 40,000 mile treadwear warranty tires, mounted, balanced and road hazard was $405. So much for their meet it or beat it guarantee and so much for my patronage of their business. I WILL go elsewhere and even pay more before I deal with VIP ever again. I will not deal with a company that has no integrity towards the customer a direct violation of their own pledge to their customers.
Jim
Gardiner, Maine
U.S.A.
The quote I obtained was for four tires, mounted, balanced and road hazard. The tires have a 50,000 mile tread wear warranty. When VIP realized they couldn't meet or beat the price and still make a profit they started looking for reasons to not honor their guarantee. The first excuse was that GoodYear didnt make that tire (as the employee is looking in a 2007 catalog), the second was that they couldnt get those particular tires (I asked about a compareable 50,000 mile tire) and then their final excuse was that they said that the tires I was quoted didn't have a 50,000 mile treadwear warranty.
I brought VIP an estimate for four 50,000 mile treadwear warranty tires, mounted, balanced with road hazard for $389. VIP's estimate for me was for four 40,000 mile treadwear warranty tires, mounted, balanced and road hazard was $405. So much for their meet it or beat it guarantee and so much for my patronage of their business. I WILL go elsewhere and even pay more before I deal with VIP ever again. I will not deal with a company that has no integrity towards the customer a direct violation of their own pledge to their customers.
Jim
Gardiner, Maine
U.S.A.
1 Updates & Rebuttals
John
Lewiston,Maine,
U.S.A.
VIP Parts, Tires & Service Stands behind Low Price Guarantee
#2REBUTTAL Owner of company
Tue, May 19, 2009
Jim, I am John Quirk owner of VIP Parts, Tires and Service. I am truely sorry you have had a poor interaction with my company. At VIP we are very proud of our commitment to delivering real value to our customers and we back those promises up with the best Lifetime parts warranty in the business and a low price guarantee. Please call me at (207)784-5423 ext.232 and I will hlep get to the bottom of this and solve your problem. Thank you for giving me this opportunity to help you. John Quirk
