On August 17th, 2000 I ordered an Everex 750MHz AMD Enhanced Athlon computer system package. The total cost for this package before rebates, and including shipping and handling charges was $2,220.00. The stated delivery schedule was 3-5 weeks. Within a week, before anything was shipped to me, my credit card account was billed for the full amount. If I was smart I would have cancelled the order at that time, but a friend of mine had ordered and received a computer system from VC Store several months earlier, so I didn't suspect foul-play. If he had reported to me any trouble with VC Store I would never have done business with them at all. Apparently, the company business plan is to satisfy a very few consumers to gain referrals, and then scam the rest.
On September 22nd, exactly 5 weeks after my order date, I received the monitor, on schedule. This was the only item I ever received. After waiting an additional 4 weeks and still not receiving the rest of the computer system, I cancelled the order on October 23rd. I returned the monitor to Video Computer Store/Computer Personalities, Inc. and they received it on October 30th. As of today, Nov. 30th, the $2,220.00 refund credit still has not been issued to my credit card account.
Video Computer Store and Computer Personalities, Inc. are looking at very serious legal trouble. I have contacted my lawyer, the FTC, the PA. Attorney General, and the Eastern PA. Better Business Bureau. The local news will be next.