Hollywood Red
Los Angeles,#2Consumer Suggestion
Sat, June 06, 2009
Hi: I am employee of Kiehl's and these internet beauty suppliers are NOT authorized by Kiehl's to sell the products. Frequently, the prices are doubled and the product has been contaminated and compromised. Yes, they are expensive because very high-end ingredients are used. Additionally, you would never have had to wait 8 weeks for your order. We ship within a day or two by UPS ground. Orders over $35.00 are shipped free. We also have a 100% guarantee on our products. DO NOT buy these on e-bay, or any internet vendors. The products were purchased in a Kiehl's store, and the cost was doubled and passed on to the internet buyer. We have caught several customers attempting to purchase large amounts of product (we can only sell six at one time to the same customer) so are aware of this type of situation in Kiehl's tores. Only buy on line from www.kiehls.com, or if you are not near a free-standing store, many of the high-end department stores (Nordstrom, Neiman-Marcus, etc.) have a Kiehl's counter in the cosmetic departments. I am so sorry to hear about your situation. It is truly a case of "buyer beware."