Complaint Review: Knights Inn - Lafayette Indiana

As an employee you get to see the 'behind the scenes' activities that go on and here it was more than I wanted to know. From the front desk, to housekeeping, to upper management the whole place is disgraceful in my opinion.

We'll start with front desk staff. Not only does the owner hire under-qualified individuals but rude, irresponsible, and unreliable TRASH. Their customer service skills blew me away. They are under paid and overworked therefore could care less whether the guests leave satisfied or not. They are allowed to talk on cell phones all throughout their shifts and those calls took priority over helping guests. Jeans and a t-shirt are acceptable attire and the 'just got out of bed' look was an everyday occurrence. There was no "training period" whatsoever. It was a sink-or-swim type training. I was left alone my second day of employment with no instruction manual and no manager on duty(considering there WAS no manager. The owner handled that because there isn't a person alive willing to do the type of management needed for the price he would pay). Luckily I had previous hotel experience so I didn't need the help but it would have been nice to have someone explain all the 'little things' that are never the same at each hotel. So getting anywhere with the help at the front desk is not guaranteed. No selling skills either, if you don't want the room at that price..so be it!

Now for housekeeping, I know with every hotel their housekeeping has little dirty secrets that if the consumers knew about they might puke but this place seemed to have more than the average in my opinion. Housekeepers would come up to me with their lists of around 30 rooms each done in a matter of 3 hours. That's a little less more ten minutes on each room and that is unacceptable! Come to find out that on the rooms that 'weren't so dirty' all they felt the need to do was flip the sheets over so the guest thought they were clean and wipe down the toilet, sink, shower, and microwave IN THAT ORDER with the same rag. Now tell me that isn't the most disgusting thing you've ever heard, imagine the germs moved from room to room using that method. Icebuckets are RARELY washed or disinfected and neither are ashtrays, toilet seats, remotes, or phones.

This last paragraph on upper management could go on for days so I'll keep it "short and sweet". The owner/general manager/head housekeeper/maintenance/ whatever else comes up and he doesn't feel like hiring someone for could care less about the business in my opinion. If you couldn't figure it out by the first two paragraphs, he doesn't care much about anything except the bottom line, and that is that he has food on his table. He is "always on call" but whenever there is an emergency 99.9% of the time he is no where to be found. He is always on some vacation in some part of the world leaving his business for failure. Housekeeping has approached him on MANY different occasions claiming to have found little blood spots on the sheets (which is a tell tale sign of 'bed bugs') He knows just as well as you and I what that means and always puts it off. Every once in a while when the bed bug infestation gets worse he will call Orkin to come out and spray the rooms. Killing bed bugs requires a lot more than spraying but he uses that as a "safety-net" so to speak. I had a guest come up to me with welts from head to toe claiming that something might be wrong with the room and the management was quick to give him his money back and get him away before spreading the news. The only response given by management to housekeeping is "just change the sheets". Like I said, the pride and concern in his hotel just ISN'T there in my opinion. There were MANY other instances where I was just blown away but that would take me ages to relay to you. My only advice to the consumers is stay as far away from the Knights Inn in Lafayette, IN as possible and tell everyone you know about this because I would never want one of my loved ones to stay at a place like this. I could not stay employed there for numerous reasons including these. It's incredibly hard selling something to someone you do not stand behind or would not purchase yourself, so I don't recommend anyone working there either. He pays $7.00/hr and there aren't raises or any room for advancement. In this day and age those kind of wages are poverty wages and NO one can live off that. I take pride in saying I no longer work there and would never go back.

Lafayettegirl

Lafayette, Indiana

U.S.A.