• Report:  #275804

Complaint Review: CompUSA - Dallas Texas

Reported By:
- Inkster, Michigan,

14951 North Dallas Parkway Dallas, 75254 Texas, U.S.A.
Tell us has your experience with this business or person been good? What's this?
Hello My name is Steven. At the beginning of this year I bought a laptop at CompUSA and the salesman told me of all the great warranties I could purchase that covered everything from 2 screen replacements, battery and power cord replacement all the way to reinstalling all my personal software if my hard drive goes bad. All I had to do is bring it all in and it would be handled in store (Locally).

A month later I go to the store with a problem only to find the store closed down. So I go home and look on the internet and find most Michigan stores are closed down. I spent hours calling service numbers only to be told my warranties were still good I just had to go to the closest open CompUSA in Lansing, 100 (instead of 4) miles away to drop off my laptop then they may call me in a few days to make another 200 mile round trip to pick up my computer. I told them, that's not acceptable and not what was agreed to when the salesman sold me all the extra warranties, $379 worth to be exact.

Then I'm given other phone numbers to call to get a TAP refund. Subsequently I'm given a list of items I need to send in to process the refund and the address to send it to. I do all this then weeks later I'm sent a letter that says I'm not getting my refund because of some legal loophole they found that says they don't need to give me my money back because I didn't do it within 30 days.

Now, if I was told that the store was going to be closed in thirty days after I bought my computer then I would have had an opportunity to decline spending the extra $379 on warranties, or going across the street to Best Buy that is still local. Someone in charge had to have known the store was closing and that the assurances that are given to sell the warranties were false. That's CRIMINAL and I think one of our government agencies need to go after CompUSA for this. When a Company can screw over consumers using law it's time for new laws.

If you can help, please do so.

Posted on myspace.com/freespeechfirst

CC: Better Business Bureau

Federal Trade Commission

State Consumer Office


Consumer Affairs.com

Ripoff Report


Inkster, Michigan


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