Yoboo
Miami,#2Author of original report
Fri, September 07, 2007
Britton thank you so very much for that info. I hope those names that you dropped come in handy Im going to get on those e-mails like yesterday. Also I wanted to know if you think making a better business bureau claim against them would light any fire to their butts. I spoke to the BBC they said they would take up to 22 day to get a response back and if I dont hear anything in the 22 days to call them or contact them in 40. That seems along time. Also to update you on the matter I called the Dadeland store on Sunday 9/2/07 I spoke to Brian one of the so called mangers he stated to me there was nothing he could do and he would have the Tech call me I have yet to get a call. I called corporate that W9/7/07 9/5/07 after not getting a call back from a Tech and they told me that the techs were not able to duplicate the problem which honestly sounds like they know the motherboard is bad and they dont want to deal with the question as to why they did not replace the item because if that was not the case they would not of replaced my battery and ac adapter and they are in for a rude awaking when I get my lap top back and I have poof those items have been switched. From my understanding you can switch out the ac adapter and the battery but one those items they use are refurbished and two the mother board will not except them because it bad give or take 2 more weeks. But thanks again for all your info I am not dedicated to making this a project I plan to get answers to and appreciate you taking the time to respond TWO TUMBS UP TO BRITTO
Britton
Roseville,#3UPDATE EX-employee responds
Fri, September 07, 2007
I used to work at CompUSA in Bloomington, MN. Management like Mitch and Adam trained us to lie when selling TAP (Technology Insurance Plan). They used to bring us in on Sundays and tell us the plan would not cover anything and if you look in the small language in the rare handout it will state that CompUSA has the right to decline it even when purchased. But this is what we were told to say. It covers everything even if you drop it. Not covered. They also stated they would replace the screen. Not covered. They would make us sell at least one a shift or Mitch and Adam would write us up. Since working there, these plans are basically fraud. They do not help the customer and they jsut raise the margin of the store. What you can do... Google Roman Ross and email him daily. Email Jay Johnson and email him daily. Email Craig Warren and email him daily. If you could get Carlos Slim Heu email that would be great. One time a customer faxed us his problem every 3 minutes for a day and a half. Store gave up and gave him a refund. Also stay away from the Tech Shop. They have no education on PC's or Networking. Go to Best Buy Geek Squad. There is a reason none of these people work their anymore. CompUSA shut their doors and this will happen in FLorida soon. Better make sure you get this settled soon. Also, if you throw a loud fit by the Tech Counter or to the GM they will break down and do what you want.