Complaint Review: Gateway computers - Nationwide

I am a Hardware tech, I totally agree that IBM is the laptop to go with. but Compaq desktops? They are the worst to work on and break down frequently, Dell is ok depending on what model you get. Gateway for the most part, is a well built computer but you can forget about customer support at ANY of these companys. you were overcharged a bit for the gateway and the upgrade they sent you still did not meet the specs you gave them. Secondly, your original parts should have been given to, as they were NEW, and they could have been used if any of these parts fail in the future, you were charged for them, so they were yours. I would take thier original parts and send them back and ask that they be tested and you should be given credit towards your bill, and still, you got a 1.5gig setup, and i see you asked for 1.6 or better, your motherboard may not even support a 1.6 which is why they never sent you a 1.6 processor, I would send the whole shabangoo back to them.

I have had nothing but problems with Gateway Computers. I sent my laptop in for repairs and they broke it even more. I am on the phone now with a case management team now about the damage done to my computer. They did not even fix the problem that my computer was sent in for. I have had nothing but problems with it. Never Never again am I buying a gateway used or new.

As for toms comment bunch of bull. I also work for tech support and work with networks that use nothing but Gateways...not a single glitch in the system during a 5 year running with these systems, plus I own three of their systems, two towers and one laptop...not a problem. Dell and Compaq on the other hand are crap, as tom puts it...our company tried a few months ago to try the new servers and desktops from Dell and constantly had failures ranging from the dvd-rw and cd-rw drives to the motherboard itself...if you truely beleive there are trash computers out there, Dell is one of them. As for the gentleman that bought the system and now is being overcharged...I feel sorry for you...I would demand a current invoice of each item that they claim you owe them for and compare it to the original that you have... Now as for their financing...citibank is the bank they use and that is the rate they charge, that is something that you cannot change. It was written into your financing contract when you first bought the system and it states which bank they use for financing and there is no outside banks allowed. That is a battle you would not have won even if you got to speak to the CEO of Gateway about using your interest free banking. Well, I hope that the gentleman with the overcharged computer at leasts gets the financial situation with his overcharged system fixed, but as for tom, just cause you had a bad experience with gateway doesn't mean everyone else has.

Better yet. Don't ever buy a Gateway. I am a technical support specialist. I have worked for several large companies such as AT&T, Lucent and some large Pharmaceutical companies. None of them will use Gateways because they suck. In 1996 when I was at AT&T, they were using Gateways, but discontinued using them because of the overwhelming amount of problems experienced. The only computer you should ever buy, if you can't build your own, is either a Dell or a Compaq desktop system. Laptops, only buy an IBM. The rest are crap.