• Report:  #239144

Complaint Review: CompUSA - Dallas Texas

Reported By:
- Lake Havasu City, Arizona,

14951 N. Dallas Pkwy Dallas, 75340 Texas, U.S.A.
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On 01-04-07 I purchased a $50.00 gift card from CompUSA in Long Beach, Calif. to give my brother for late Christmas present. I was assured it would be honored in the Monrovia, Calif. store as well as any CompUSA stores.

It was only about 6 weeks later that my brother went to CompUSA and attempted to use his gift card. He was told he no longer use it in any store except Two. Both of these stores are over 115 miles away.

The Sales Manager in the Monrovia, Calif. store gave him a number to place his order online and told him he could use the card that way.

We called and tried to place his order and use the gift card, but we once again were denied. They refused to honor the card, and advised us of the same two stores that the Monrovia store had told us.

We were told all but the Santa Barbara, and Bakersfield, Calif. stores were closing, so even thought they are not closed yet, our gift card will not be honored at any store except those two.

This turned my Christmas present into not only being worthless to him, but costing him money trying to redeem it.

I can't help but think at least someone knew at the time these gift cards were being sold

and leading me to believe it would be honored in any open store, that they would refuse to do so.

This is fraud considering the fact that the stores are open and not yet closed, but I purchased the card with that condition and being refused to use it as agreed.

I work hard and like most people who barely make it from month to month, $50.00 is a great deal of money to me. I wanted to make it a special Christmas present and did not even have enough money until after Christmas, to buy the card.

I not only feel I was ripped off, but my brother is ripped off, and has lost money trying to get it honored. Christmas is a special time and should have fond memories, but CompUSA has made our memories to turn into thinking of how we got ripped off, and the feeling many people are made to suffer.

Work hard and then big companies take your money by lying. Since it would cost more money in gas to go where they tell us, and way more to fight them legally to get our money back, we are forced to accept defeat and take the loss.

I can't help but feel they knew this would be true, and wonder how much money they made on people purchasing gift cards for Christmas.

They had to have some idea based on other years, how many cards are not redeemed within the first 6 weeks. I don't know when they started refusing to honor, so it could be a great deal more.

This would be a nice sum of money the company gets to keep without giving any product in return. I hope anyone else who reads this, will send in your complaint. Maybe if it totals enough money, a lawyer will file a class action suit on our behalf.

Maybe they will have memories of a Christmas loss, instead of all the money they gained with ripping off people like us.


Lake Havasu City, Arizona

3 Updates & Rebuttals


Bring an officer to Comp USA

#2Consumer Suggestion

Sat, May 05, 2007

Ca has laws in regards to giftcards. Best thing to do is get it back and make them redeem it. Contact the authorities to show them the stores breaking CA law. Also, you may file in small claims court in California for a small fee. The electronic filing in ca is (( link removed by ROR)) Its known Comp USA is closing many of its stores though I havent heard claims of bankruptsy as of yet, and also known many stores are breaking state laws which main office as usual are turning their head to becasue they believe that by the time any ligitation comes the stores way, the stores in those states will be long closed. Right now you have a chance to not only file in small claims, but becasue Comp USA has broken CA law, the judge might even allow you to claim the fees as well.


Lake Havasu City,
CompUSA Gift Card fraud

#3Author of original report

Fri, March 16, 2007

Listed below is CompUSA internet sales ad for gift cards. You are not told only Bakersfield & Santa Barbara will accept. Anyone who buys a gift card will be ripped off unless they live close enough to the two stores that make it worthwhile to go to. Advertising Fraud! Who can afford to make them pay? COMPUSA INTERNET ADD FOR GIFT CARDS Gift Card Amount: $ .00 Qty: _________________ Please note: CompUSA Gift Cards can only be redeeemed in CompUSA stores. Gift Cards cannot be used for purchases on CompUSA.com. CHECK YOUR GIFT CARD BALANCE To inquire about your gift card balance, call 1-800-COMPUSA, options 3, 3, 1 Monday through Friday, 8:30 AM to 5 PM or visit your local CompUSA store. Card must be activated before use. Cardholder may reload or add value to this card unless card has been canceled. Only valid for retail purchases of products and services at any CompUSA retail store. Not valid for corporate, government, education, mail order, direct or Internet purchases. This card may not be applied as payment to your CompUSA credit card(s). Lost, stolen or damaged Gift Cards will not be canceled or replaced without required proof of purchase. Contact your local store for details. If remaining card value becomes $5.00 or less and card is inactive for 24 consecutive months, a dormant account charge of $1.00 may be deducted each month from the remaining card balance, except where prohibited by law. This dormancy charge will not be refunded. CompUSA is not responsible for unauthorized use of this card. This card has no cash value. 2007 CompUSA Management Company.


Lake Havasu City,
Gift Cards CompUSA advertising Fraud

#4Author of original report

Fri, March 16, 2007

CompUSA has advertising on internet that is for purchasing gift cards. Clearly stating redeemable at ANY store. It states not good on internet, but fails to advise you that ALL STORES CLOSING and not redeemable at those stores. How many people will lose the money and CompUSA keeps it knowing they will not be redeemed.

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