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  • Report:  #198636

Complaint Review: UBid.com - Chicago Illinois

Reported By:
- San Fernando, Other,
Submitted:
Updated:

UBid.com
8550 West Bryn Mawr Avenue, Suite 200 Chicago, 60631 Illinois, U.S.A.
Phone:
866-946-8243
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I ordered a nokia 6230i cell phone from uBid.com.On Wednesday, June 14, 2006 6:40 PM I got an E-mail from them indicating that my order, number is C10060024 and the phone was shipped recently to my delivery address in Miami.

PLease see the Order Information below:

-----------------------------------

Order No.: C10060024

Order Description: Nokia BRAND NEW 6230I Unlocked GSM Cell Phone Black Camera

Tracking Number: 1Z7A5Y950341879537,

Shipping Method: STANDARD GROUND

My shipping company shipped the phone to Trinidad and Tobago. Please see information below:

E COURIERS LTD. T/A: EZONE

& P O Box Int'l. Unit #4,

Bldg 4, Fernandes Ind. Centre

Laventille, Port of Spain.

(868) 626-2345 (Fax 626-2345 ext. 237)

VAT# 120786

INVOICE: 7### Printed: 6/21/20065:19:41 PM

AWB NO.:####

DATE: 6/19/2006

DESCRIPTION:

CELL PHONE

WEIGHT: 2 PCS:1

FREIGHT: $63.00

INSURANCE: $31.50

DUTY: $380.00

VAT: $342.00

RENT: $0.00

SERVICE CHARGE: $0.00

BROKERAGE: $0.00

OTHER FEE: $0.00

TOTAL $816.50

When i received the phone, I charged it and then put it on and immediately the phone just cut off. Everytime after that, every attempt to put on the phone it cut off. I sent an email immediately and tried calling their office but did not get a response. This was done on numerous occasions. Please see attached copies of my emails:

Dear Grell,

Thank you for your inquiry/request regarding: Product Problems from sammy, grell - 3434drew

Please be assured that we have received your inquiry and will be assigning it to a Customer care agent who will research your issue and assist you with a resolution. In order to service all our customers with the level of service you expect and deserve, we will answer the inquiries in the order they are received.

Your service request number is 1-285215835. Please use the number for future reference.

You may either reply to this message with updates for this issue or visit our Customer Care help web site at ubid.com/help/topic38.asp

We thank you for being a uBid.com customer.

uBid Customer Care

1-866-WIN-UBID (946-8243)

Thank you for submitting your update to this Service Request at uBid. We will add this information to assist in working with you on resolving your outstanding issue.

uBid Customer Care

-----Original Message-----

From: grell

Sent: Friday, June 23, 2006 12:34:10 PM

To: Customer Care

Subject: Update 1-285215835

[Abstract]

Product Problems from Grell - 3434drew

I contacted you yesterday concerning the 6230i and would like to get a direct number of your company to call you and discuss returning this item. Please note that I live in

Trinidad and Tobago and your 1-866 toll free number cannot be accessed.

To say the very least, I am really disappointed with the fact that the very first time I am doing business with you, you send me a defective cell phone. Also if you have a chat site or e-mail that i could relate to someone on a one on one. Please expedite this process as quickly as possible so I can smile again.

Thank You

[uBid Login]

3434drew

Is this some kind of scam to relieve people of their money. To date i haven't received an answer from you. Plain and straight i want a cash refund from your company and i will be definetly be reporting your under hand activity.

I WANT BACK MY MONEY !!

i am sure you won't reply to me until the time to return the item (30days) has expired.

Yours is the worst service i have ever gotten.

[uBid Login]

3434drew

After numerous emails and attempts to call they responded with an email saying that they are looking into the matter.

Please see attached copy of their email:

Dear Grell,

We have received your request for assistance with order C10060024 forBRAND NEW 6230I Unlocked GSM Cell Phone Black Camera. We have contacted the Vendor for assistance and more detailed information. As soon as we receive a response, we will be contacting you again with updated

information.

If you have any further questions regarding this matter, simply reply tothis email. In order to assist you properly, please do not change the subject line in your reply email.

Sincerely,

JoAnn F.

Customer Care Representative

uBid.com(r) www.uBid.com

The marketplace you can trust.

8550 West Bryn Mawr Avenue, Suite 200

Chicago, Illinois 60631

Phone: 866-946-8243

Fax: 217-554-2455

Grell

San Fernando
Trinidad and Tobago

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