- Report: #1469520
Complaint Review: Samsung -
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Author Confirmed
Why?
Samsung
United States
Phone:
1-800-726-7864
Web:
www/samsung.com/us/support
Categories:
Business Rating:
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Samsung Samsung French Door Refrigerator. They fail to provide service, they deny the warranty, customer service cancels appointments, hang up on you. Refuse to repair faulty refrigerator.
I bought this Samsung refrigerator and within a few months it developed a black soot all over the inside. It took me days of arguing with Samsung for them to send out a repair man. They actually told me to turn off energy saver and that will fix the problem. When they finally sent out a repair man, he told me he's never seen anything like it and took pictures and video to show his supervisor. They tried to blame it on me. The repair man noted to them that my home is immaculate and it was only on the inside of the unit.
After days of arguing again, they agreed to replace the unit. On the day of delivery they were supposed to arrive at 8 a.m. and they arrived at 8 p.m. In the morning I went into the basement to get something and I noticed there was leaking. I called Samsung and they told me I didn't call within an acceptable time period after installation, it was not even 24 hours. Again, after arguing for days, they agreed to send somebody out to fix the leak. I was jerked around from Samsung to their repair center, both saying the other department was responsible.
I have had to get so upset to get anything done with this company. The leak was fixed and then the deli drawer wouldn't open and the wheels feel off. Additionally, the unit was extremely loud. I could hear it upstairs at night. I turned off the energy saver and the noise diminished slightly. I called them to fix the drawer and check out the noise. Again, days on the phone arguing and being hung up on. They finally set up an appointment and cancelled it on their own, sending me an email that I cancelled it. I called last night and they said, the noise and broken drawers are not under warranty, it is cosmentic. They will not send out somebody to repair the unit, again it is TWO weeks old.
This is the worst company I've ever dealt with. They should be sued.
