- Report: #1453545
Complaint Review: Total Home Protection - Philadelphia Pennsylvania
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Author Confirmed
Why?
Total Home Protection
325 Chestnut St Suite 800 Philadelphia, 19106 Pennsylvania, United States
Phone:
800-545-0402
Web:
www.totalhomeprotection.com
Categories:
Business Rating:
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Total Home Protection no coverage Philadelphia Pennsylvania
Months ago I had my hot water heater tank develop a leak. When I called to file a claim I was told the tank was not included in the coverage. I read the policy and sure enough it said tank was not covered- everything else pertaining to the hot water heater was covered except the 1 thing that goes bad- the tank !
I decided to call Total Home Protection to double check my air conditioner coverage. Sure enough- the rep says there is no coverage for anything mounted on the roof. I reread the policy with the rep- it was 10 lines pertaining to what is not covered as related to the air conditioner system. Nowhere does it state no coverage for roof mounted a/c systems. His answer was- that is our general policy about roof mounted systems. It does state crane rental is not covered so I asked him why they state that crane rental is not covered. He said that he already told me there is no coverage for roof mounted air conditioner units.
Total scam.
