- Report: #1440947
Complaint Review: Ticketmaster - Internet
-
Author Not Confirmed
Why?
Ticketmaster
Internet, United States
Phone:
800-653-8000
Web:
www.ticketmaster.com
Categories:
Business Rating:
(0)
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Ticketmaster Platinum seats are a scam! Internet
I have been buying tickets from ticketmaster and usually am able to exchange my seats for better seats that come up available but am now told I can't with Platinum seats. Not only did better seats come up available but cheaper too however they still refused to allow me to at least exchange the seats. No warning comes up during the purchase either or else I wouldve avoided. The info that pops up for Platinum tickets do not disclose that they do not have the same Fan Guarantee as regular tickets therefore that info should be disclosed prior to purchasing. I will be finding other victims and will strive for a class action lawsuit. The info provided misleads consumers to thinking they are getting a 'special deal' when are actually getting ripped off.
1 Updates & Rebuttals
Zach
Dallas,United States
Ticketmaster Platinum Tickets are intended to defraud consumers - SCAM ALERT
#2Consumer Comment
Thu, October 04, 2018
Ticketmaster is engaged in fraud. A class action must be manifest. Ticketmaster has defrauded customers out of thousands or even millions.
Myself and others recently found out about an Odesza concert in the Dallas area. We were hyped, they've never played here before. We were set on getting the best tickets, and on ticketmaster's website all tickets except the Lawn and Platinum were sold out. We decided to go with Platinum tickets. Little did we know that Platinum tickets were just Pit tickets and literally no different (found this out immediately after completing the purchase). These exact same tickets were on sale on various resale sites including ticketmasters own for $70 less per ticket.
I immediately attempted to contact ticketmaster to have them cancel my order. They make it virtually impossible to reach anyone. I contacted American Express who told me they were going to block the charge and investigate. Unfortunately Amex was unable to block the charge and did not notify me for another week and a half. Once i found this out I worked with Amex to get ahold of ticketmaster eventually reaching a specific group who handles their fraudulent Platinum tickets.
Ticketmaster confirmed they would offer no refund or no compensation for their fraud.
This is a very simple case. Ticketmaster intentionally defrauds consumers by calling the exact same tickets by two different names. Call the tickets what they are. IF they are tickets being resold by others on Ticketmasters website put that in the name of the ticket itself. OR even better sell them on a resale site you know like TicketsNow the one Livenation owns.
I lost over $140 on this fraud and others lost at least $70 per ticket. This must end.
